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Configure OAuth authentication for Docebo

I am trying to configure OAuth authentication for Docebo using ServiceNow. I am using OpenID connect for the authentication for that I need issuer URL and metadata URL but not able to find any useful API's related to it. Could you please let us know ...

ACL creation on sys_created_on

We have a requirement to add the "Date Created" field as one of the columns when a customer clicks on All Cases vis the CSM portal. I thought this would just be a view so I added it however this does not work and it looks like they do not have access...

Greg L by Tera Contributor
  • 320 Views
  • 1 replies
  • 0 helpfuls

calculate duration on the past 3 years cases

Hi all, I am writing a fix script to Calulate Duration on the past 3 years case records.Duration should calculate the difference between the opened date and resolved date. This script does not seems to be working and cant see any errors thrown.Can an...

Kanika4 by Tera Contributor
  • 301 Views
  • 1 replies
  • 1 helpfuls

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Sean Tayo by Tera Contributor
  • 287 Views
  • 3 replies
  • 0 helpfuls

Resolved! Script to create a new record from a business rule

Hello Alli am trying to create a business rule, onbefore, with conditionuser type is student. I thought under actions i could have selected something like ''create a new record'' but i can't, and from reading online it seems i can only do it via scri...

Marta G by Mega Guru
  • 3759 Views
  • 3 replies
  • 4 helpfuls

Dotwalking to Case table on reports omits some field entries

Hi, When providing a report on the incident table which includes dot walked fields to the case table (specifically, case.number and case.state), there's some weird behaviour where some report rows show the data for those fields and others don't. This...

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SNAdmin47 by Kilo Sage
  • 289 Views
  • 1 replies
  • 1 helpfuls

Agent Assist Search Context Modification in CSM Workspace

I have requirement to modify the search context for the Agent assist for Incident table. I was able to successfully configure the Agent Assist in Configurable workspace. Now I need to modify the search context like need to remove Open Changes from th...

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Sanjay34 by Tera Contributor
  • 1115 Views
  • 3 replies
  • 0 helpfuls