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how to create related list in incident form

Hi team, I have created the requested item through the incident form using the "create request" UI action. The incident form must display the requested item details in the related list.  And need to display parent incident details in the service requ...

ManasaAllu_0-1712576947916.png ManasaAllu_1-1712577058976.png
Manasa Allu by Tera Contributor
  • 186 Views
  • 1 replies
  • 0 helpfuls

How to attach a document to multiple records via list view

Hello Team,I want a List action(declarative action) on click of which I will get a popup and in popup I will be able to attach a document in workspace view.After submitting Attachment of documents, It is get attached to to multiple records.If I will ...

AMIT SINGH2 by Tera Contributor
  • 329 Views
  • 2 replies
  • 0 helpfuls

Resolved! About setting additional comments for record producers

Hi. In the past, I created a script that automatically added the value of a variable as an additional comment when a case was filed.I tried to create a script with the same requirements after a long time, but I forgot it... Can someone please help me...

shibasou by Kilo Sage
  • 714 Views
  • 4 replies
  • 1 helpfuls

Resolved! CSM Portal Surveys not displayed

When trying to access surveys, it displays 404 page for users with 'sn_customerservice.customer' role. Steps to reproduce 1. As a user with role 'sn_customerservice.customer', in CSM home page, click 'Surveys' menu from header. 2. 404 page is display...

Aljo2 by Tera Expert
  • 1681 Views
  • 8 replies
  • 2 helpfuls

First Contact Reporting

Hello Community,  Our org does not have Performance Analytics, just the built in CSM/ITSM products.We need a report that shows when any first response activity on a ticket: updated, commented, status change, or assigned, etc.  In the generated report...

copy additional comment & worknotes from incident to case .

how to copy the additional comments and worknotes from incident to related case record . i have already tried with the BR (before - update ) table- incident (function executeRule(current, previous /*null when async*/ ) {    var relatedCase1 = new Gli...

Need to populate field value

Hi team, I have created the standard change request through Request Item using the UI action (create standard change). In the change form we have "Related SR" need to auto populate the request item number to this field. Please provide the solution. R...

maheshch18 by Tera Contributor
  • 206 Views
  • 2 replies
  • 0 helpfuls

Fields mandatory

Hi Team, In the form, I have one field called "Related SR" and one related list "Incident Caused by". An error message is displayed if two fields are empty. Please provide the solution. Regards,Manasa. 

Manasa Allu by Tera Contributor
  • 361 Views
  • 4 replies
  • 0 helpfuls

Structure of the ServcieNow sn_customerservice_case page

Hello everyone,can someone tell me how the sn_customerservice_case page of ServcieNow is structured? In other words, which widgets are used?We really like the structure and would like to set it up for our customer service portal.Thank you very muchGr...

Script to update Case work notes from Incident work notes.

Hello,  I'm trying to have my incident updates magically update the related case, I used the below script and it updates the case notes, however if there is no associated case, it creates a "blank case" that just has the note in it. Any idea what it ...

S2_Jerry by Tera Contributor
  • 354 Views
  • 1 replies
  • 0 helpfuls

Webinar NoCode PDF

Participate in our free webinar and discover how easy it can be to create and customize your PDFs directly from ServiceNow. Find out how you can easily design your PDF documents in multiple languages and create them in your desired corporate design d...