So still getting use to the CSM area. I have a use case where "Acme" is an IT company and they want to be able to enter a case for a few of our other customers, "Birds", "Cats", and "Dogs". We understand we could use the relationship option and setup...
Hi All,I have added custom tables in the CSM workspace but when I open the record, I'm unable to see contact, timeline and active SLA.
Hello, I have an issue with MS Team virtual agent which sends notifications on incident update.As per behavior, it sends notifications in languages which is in user preference. But sometime it sends notification body in different lang and button are ...
Hi, I have been asked to create a new Choices field on the Account from and know how to do this. However, I have also been asked if this can be shown on the Incident form and potentially Change form as a read only field and this is where I don't have...
Good Morning I am in the process of reconfiguring the CSM and FSM workspace to suit our needs. I have managed to add all UI buttons 'Save' and 'Resolve' for incidents, requests and cases but I cannot seem to add any UI buttons for the change request ...
Hi Team, I want to calculate the actual time partner is spending while filling the form and submitting the record on service portal. I want to exclude the time if partner spending on other activity ex. having tea during submitting record. Any help wi...
I am trying to create a recommendation but I cannot save. The error message I get is "The following mandatory fields are not filled in: Table Name", but there is no Table Name in the form. Does anybody know how to solve this problem?
As the per the requirement if the due date field passed the current date it must update the worknotes and in the activity the sytem must show the system administrator.In order to show the changes for the old records where due date crossed the current...
I am using the Case compose email feature to send an email to over 100 recipients. I have the email addresses in a word document, separated by a ';'. But when I cut and paste them into the To: field, it treats them as a single email address, which it...
Hi Team, I am getting 'Undefined' message below.Kindly help in resolving the same. function CallContact() { var authorityrole = []; var gr = new GlideRecord('customer_contact'); gr.addQuery('sys_id', current.contact); gr...
Hello,I want to add for different Customers different logos in CSM Portal (Vancouver Release). Do you have an idea how can I manage that?Thanks a lot in advance for your help.BR Nicole
Can I create a case or incident ticket based on what a user chats with in Teams?
In workspace, on the case form I duplicated Customer Information tab and renamed it account information. On account information tab, I want data related account selected on case eg. lists, pie charts, etc should show data according to account selecte...
If a user clicks on a link to a catalogue item and they are not logged in they get the following error You are either not authorized or record is not valid. Is there a way we can change this to something more useful - such as "Please can you login ....
Is there any way to prevent specific data in the Master table from being displayed on the portal without deleting the data?
