How to create a Case from email in ServiceNow CSM?

[SahanaJ]

Hi Community,
I want to configure an Inbound Email Action to automatically create a Case in Customer Service Management (CSM) whenever a customer sends an email.

 My goal:
When someone sends an email to a configured ServiceNow email address, it should create a new Case with the following fields filled from the email:

Short Description → from the email subject

Email → from the sender

Priority → mentioned in the email body (e.g., “Priority: High”)

Product → mentioned in the email body (e.g., “Product: ABC”)

Thanks,

Sahana J R

[Ankur Bawiskar]

@SahanaJ 

there are already inbound actions for this, did you explore those?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@SahanaJ 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.