ATF step configurations for CSM case created through email address

deepikad1601339
Tera Contributor

Hello All,

I want to configure ATF steps for CSM cases created through email address 

note: emails addresses are stored in case routers not in the inbound actions

 

I created few ATF Steps to create case through email, As of now case is getting created but after creation i need to open case and need to validate assignment group field, channel is email, original email and state is new.

in the validation step i am facing failure not sure where i am missing can any one please help on this

below are the ATF steps which i configured

 

deepikad1601339_0-1753344262034.png

 

deepikad1601339_1-1753344261829.png

 

deepikad1601339_2-1753344261867.png

 

deepikad1601339_3-1753344261850.png

 

deepikad1601339_4-1753344261996.png

 

In the 3rd step i am getting failure 

deepikad1601339_5-1753344261860.png

 

 

Thank you in advance.

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