Alright I'm so close to breaking through here so any help is so appreciated.
I want to create a table report displaying the total count of changes to a specific field to Incidents, grouped by the users who made that change. The point of this is to see which users are not triaging tickets, as the field that's being changed is mandatory to fill in to complete triage.
By right clicking on an incident ticket, I can see the History as a list and see that the info about who updated that field is indeed captured - so no configuration should be needed from me.
My problem is I don't know how to create this report because I'm not sure where that data is being saved to.
I need to filter such that the reports is displaying the tickets where the environment field has been updated (is not empty), broken down by the User that updated them.
Does anyone have suggestions where I could start with this?
