How to create Work Orders and Service Appointments in ServiceNow FSM?

[RohitPapann]

Hi Team,

I am working on a use case where a technician needs to be scheduled to resolve customer issues at their site. From what I understand, this involves using Field Service Management (FSM) to:

• Create Work Orders

• Assign Service Appointments

• Dispatch technicians based on location, skills, and availability

Can you guide me step by step on how to set this up in ServiceNow?
👉 Do I need to install/activate any specific plugins first?
👉 How do I configure Work Orders and link them with Service Appointments?
👉 How is dispatching managed in FSM (auto vs manual)?

Any detailed explanation or reference documentation would be really helpful.

Thanks in advance!