How to enable Post comment button on service portal activity tab in standard ticket conversation

[mahi6]

Hi Team,

How we can enable post comment button in activity tab in standard ticket conversation widget in servicenow service portal.
 

The issue is this above post button is not visible for user. Can you please guide me is there any role or ACL's for this.

thanks.

[Sandeep Rajput]

@mahi6 If the button is not visible, then this clearly indicates that your user doesn't have write permissions either on the record or on the comment field. Please use the ACL debugger to check which write ACL (table level or field level ) is failing for your user.

Hope this helps.

[mahi6]

@Sandeep Rajput ,

Can you tell how we check ACL for this because when checked i m not getting any input.

[Sandeep Rajput]

@mahi6 If you are on Vancouver release than you can use the Access Analyser https://docs.servicenow.com/bundle/vancouver-platform-security/page/integrate/identity/task/use-acce... to check which ACL is failing for your User, otherwise you will have to use ACL debugger to check the same.

[mahi6]

@Sandeep Rajput ,

Currently i m working on Utah.