Different Logos for different Customers in CSM Portal
Hello,I want to add for different Customers different logos in CSM Portal (Vancouver Release). Do you have an idea how can I manage that?Thanks a lot in advance for your help.BR Nicole
Forum Posts
Resolved! Create Case or Incident from Microsoft Teams
Can I create a case or incident ticket based on what a user chats with in Teams?
Resolved! How to show ui action only for one catalog item
we have created approve ui action button for approval table and that button has to be displayed only for one catalog item
Resolved! IndexOf not working in Business Rule
HI Team, In Below script IndexOf is not working. its always getting passed and control is going beyond IF loop even I ave out condition as if (authrole.toString().indexOf(pasa) == -1) .. This means if record is not found it should go but its going...
How to update Contract State from Draft to Active without signature required
We have a contract which currently has a Stage (stage) as Draft, and Status (substate) as Awaiting Signature. However, after approval the signature has been obtained offline instead of signing the documents generated with Adobe Sign. Since the e-Sign...
Unable to add filter Predefined conditions in workspace 'Edit' button not visible
Hi All, I am trying to add a 'Single Score' Visualization component to workspace but the 'Predefined condition' option and 'Edit' option in filter remains disabled while adding data source. Am I lacking any permission ? or I am missing anything in th...
Customer to tag another person on Case in Customer Service Portal?
Is there a way for a customer to tag someone else on a Case in the Customer Service Portal? For example, KB is the customer and has opened a Case via the Customer Service Portal.JD is the agent working the Case.KB wants to include her manager on the ...
Resolved! Work notes on customer contact
Hi, we have a customer requirement for being able to add worknotes on customer_contact records for comments on personnel changes related to the account. The field needs to be in use for back-office only. We can of course add a custom string field, b...
Resolved! When WOT is assigned to an engineer, the Estimated travel duration changes to a very long time.
Hello, I've been struggling with this for a few days now.I would appreciate it if someone could help. When WOT(Work Order Task) is assigned to an engineer, the Estimated travel duration changes to a very long time(7days 15hours). Why is the estimated...
Sending Survey Email
My question may sound basic. I have a requirement to send out an email with survey link when a case is closed. I created the Survey and added a Trigger condition on the case table with the trigger condition "State - changes to - Closed" and "Contact....
Can you build a dashboard in the CSM Portal for a customer?
Curious if it's possible to have a dashboard in the CSM Customer portal for a Customer?
Change the order of Search sources within Agent Assist in contextual sidebar CSM workspace
Hello, we have a need to change the order of search sources "Select search source" button in Agent Assist. I can't find a way to do it or if its possible. Currently Resolved Cases search source is default, but we need Default Sources to be on top. An...
Resolved! How to get the e-book for CIS-CSM to practice the lab activities
How to get the e-book for CIS-CSM to practice the lab activities
UI Action button should redirect to the record producer form in agent workspace
I want to Create UI Action button for Assignment group only (XXXX), to generate the new request form.. and link the new case as a child to the parent case which executed the UI action/button (Native UI and Agent Workspace). I created one UI action b...
Articles retired by system but the validity has not yet passed
Hi there, I am seeking your expertise. Recently, we had draft articles created through cases that were retired by the system. Based on this ServiceNow documentation, "The knowledge articles that were retired have a 'Valid To' date that has already p...
