Create a KPI which shows the % of cases closed within 24 Hr after creation
How can I create a KPI which shows the % of cases closed within 24 Hr after creation and also it exclude the Saturday and Sunday?
Forum Posts
Reference field is showing sys_id instead of display value but when i reload the form it is working
Hi All,When I am updating the install base item in the case form then the service and ci should get updated in the related incident form.In the workspace when I open both the case and incident form and after updating the install base the service and...
How to put a refqual condition for field based on role user having?
Hi All, Actually on the case I have created one reference field which refers external users table, so here i need to put a reference qualifier condition like basically case having project field, its refers to project table in that we having related ...
Resolved! Dashboard move to CSM Workspace Dashboard
Hello team, can you transfer a dashboard to the CSM dashboard? BR Dashboard move to CSM Workspace Dashboard
Seeking research participants for code deployment study
The UX Research team at ServiceNow is currently running compensated, 1-hour interview sessions with customers who manage code development and deployment for their platform teams (e.g., overseeing code pipeline, allocating Stories, managing releases, ...
How to fetch latest approved case record into reference field?
Hi All,Actually we have two case tables (plan and build), on the plan case form , we have reference field called "trigger case" which is refers to Build case table, so now in that reference field I need to set the latest approved build case record , ...
Resolved! How can I change the label names under Notif preference to the correct translation in CSM Portal
Even if we select the language to either japanese or chinese, it still shows the english email for the notification preference.We have different emails for different languages but it still gets the english one. Where to change this? Thanks
ServiceNow Response time/ Loading Page Slow for only one user
Hi All, We have one user, when she opens ServiceNow starting from the Instance load itself, the response time to load the page is too much. Normal User -> Response time to load instance/welcome page : 03249 ms.This particular user -> Response time t...
How to merge two widgets into one widget in Customer Service portal?
Hi All,I have a Business Requirement, in customer service portal having my action page, in this page having two widgets one is xxx and another is yyy, in xxx widget had the on hold tickets and yyy is had the watch list ticket related to Requested it...
Resolved! Reschedule button on change record
Hi Team, We have one requirement, need to create "Reschedule button" on the change record Once user click the "reschedule button" dialog box appear. Dialog box displays Reason for change, rescheduled start date and rescheduled end date fields need to...
Assessments Instances due date not set (field empty)
Although the expiration time is specified in both the survey definition (assessment duration) and in the survey designer, the "due date" field in the asmt_assessment_instance table is not set.This situation also means that the scheduled job for cance...
how do you translate fields in the Operational Workspace
Hi Team, how do you translate fields in the Operational Workspace? BR
User with "snc_external" role cannot access "csm_cases" page in CSM Portal site.
I created a user with "snc_external" role, but it cannot access "csm_cases" page and "csm_get_help" page which can be accessed via CSM header below. However, when I accessed those pages with that user, the contents are blank and cannot see any conte...
Dynamic Filter on Custom field called in Service Portal Widget
Hello guys, here is the context of my work:IMPORTANT: my solution WORK for ITILs user in simple list widgets but not for non-ITILs (the users who needs it)I need to make a portal where "snc_internal" users can VIEW/READ cases and incidents but Only ...
granting role automatoically
Group manager and Secondary Owner of all CIM groups would be granted this role automatically. Whenever a new CIM group is created, the manager and secondary owner should be added to this group automatically. can pls someone provide me the solution
