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Resolved! Business Rule over Assignment Rule

Hi all, So basically, I have a before BR running on case table where it assigns the incident to the created user i.e, 'Assigned To = Created By'. (it is a part of our requirement). Now, I already have an assignment rule running on the same table to a...

Add a button to a UX List

Hello, we are trying to add a button to the banner of a list in our CSM/FSM Workspace. We were able to add a button to the list in the native UI using UI Actions, but we need it to be visible while in the CSM/FSM Workspace and it needs to be visible ...

How to add sla response (duration) field in notification message

Hi  In notification message, i would like to include what's the priority of a case along with response time (duration).Ex: if the case is P1 and Response for it is 15min. Message would be "hey your case is 1-Critical and expect response in 15min.   

Niranjan2 by Tera Contributor
  • 340 Views
  • 1 replies
  • 1 helpfuls

Automatically assign agents to cases

Hello,When cases created then assignmnet group is populating automatically..here I want to assign agent automatically to normal cases based on current group. Can anyone explain the process for this. I have around 30 groups.Thanks in advance.

lucky6 by Tera Contributor
  • 1125 Views
  • 9 replies
  • 1 helpfuls

Filter Sold Products for Customer Portal

I am trying to set up a filter for Sold Products on the customer portal. This is a problem when using the sn_customerservice.customer_admin role, as all products for the parent account are visible, and we would need them filtered by the selected acco...