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Resolved! About notifications when certain characters are added

HI guys. I'm currently having trouble with the notification script.I want to skip a notification when a specific wording is added to a work note.Other conditions can be set simply. I don't know how to write a script and I need help.Thank you.

shibasou by Kilo Sage
  • 516 Views
  • 6 replies
  • 2 helpfuls

Show case SLA timer on related incident

Hi, The use case is as follows:When a customer raises a case, an SLA clock startsIf Tier 1 agents cannot resolve a case, they raise an incident that is then worked on by Tier 2For Tier 2 agents to understand what the situation with the SLA clock from...

Resolved! How to create Branding for Virtual agent chat

Hi Team I want to update the branding for virtual agent unable to add image instead of text can any one help me what I am missing guide me please Please refer the virtual agent chat  I uploaded image but its showing some text I want Image should be u...

Research_0-1708330217089.png
Research by Tera Guru
  • 3634 Views
  • 2 replies
  • 4 helpfuls

Resolved! How to create Custom script include for create work order Ui action

Hi Team I want to create a custom Script include and call the logic in Ui action Which is similar to Ui action available OOB for Incident table CREATE WORK ORDERSame I want to create for Request table Create work order Ui actionfor this Want to build...

Research_0-1708320153191.png
Research by Tera Guru
  • 398 Views
  • 1 replies
  • 0 helpfuls

Debug mode ...

Hello experts, I wrote a On edit client script which is working but apparently there is another script which runs after my script which causes changes to rollback. In my experiences with other products, I could run the transaction in a debug mode to ...

Resolved! CIS-CSM certification not getting reflected in nowlearning portal

Hi, I had taken the certification exam for "ServiceNow Certified Implementation Specialist - Customer Service Management" on 16th, Feb,2024 and the result was a passing percentage.  I have my Webassessor mail linked with nowlearning account yet it is...

Domain restriction

Whenever customer send email using @gmail.com that time only snow receive the mail .Suppose customer send a mail to any other email for example yahhoo.com that time system restricts the domain. How achieve the scenario.

Some other client script is getting executed ...

Hello experts, I am just getting started in SN. I created an "On cell edit" client script. This is the script.  var uinput =confirm("Do you really want to submit?");if(uinput = true){saveAndClose=true;}else{saveAndClose=false;} When I go to test this...

Resolved! Create Contacts as a Customer Admin

hi everyone, i‘d like to implement direct user creation by customer admins. The OOTB process relies on the companies registration code and requires a self registration. In addition to this we want the customer admins to directly create contacts via t...