How to hide a Service Catalog item but make it available via a URL?

[Shabeena]

Hello!

how do i hide a Service Catalog item on Service Portal but make it available via a url?, Right now when i make hide it on Service Portal it gives me a invalid item error when i try to access it via a url.

[Ravi Chandra_K · Accepted solution]

Hello @Shabeena 

Remove the category associated with the catalog item. Then it will only be available via URL.

please mark the answer as helpful and correct if your query is resolved.

Kind Regards,

Ravi Chandra.

[Yousaf]

Hi Shabeena,
Please try bringing this field to your catalog item form and see if it works

Mark Correct and Helpful if it helps.

[Andy Newman]

I tried using the 'Hide on Service Portal' but it just disables access to the item.

I got the 'You are either not authorized or record is not valid.' message.