How to hide "Mini email compose" component from activity stream panel when the case is closed?!?

[Community Alums]

Hi all, 

I have a requirement to hide the "Mini compose email" component from CSM/FSM workspace activity stream. 
Its been activated recently when we upgraded the workspace. I was able to find out how the visibility is controlled in the UIB but unsure how to hide it based on my requirement. 

Requirement: "Mini compose email" is available ALWAYS. I want to restrict its availability when the case is closed. 

Thanks in advance,
Ashwin

[Community Alums]

HI @Community Alums ,

Please follow the article to make your changes :

https://www.servicenow.com/community/in-other-news/ui-builder-component-visibility-logic/ba-p/2270757#:~:text=Here%20we%20can%20bind%20the,at%20the%20bottom%20of%20UIB.

[Community Alums]

Hi @Community Alums ,

Thanks for the reply.
I tried the method mentioned in the reference but I believe that the component "Email compose mini" is not directly added to the workspace page but added within the Activity stream compose component in OOB configuration. 

Hiding the whole component does not satisfy the requirement as I will be making change to the whole activity stream. 
I'm trying to make the email mini not visible when the case is closed, if that make sense !

Thanks,
Ashwin

[kiranit396]

Hi this can be achieved using UI Builder under page collection Incident overview Snc page. 

select Activity stream compose and write script at show email mini compose.

[JoelL2]

Please explain "write script at show email mini compose".   what should the script return?  "false" ?