I am working on Scoped Application of Customer Services and I tried to create a survey to be sent to the customer after the case has been closed. But I got the following error when the trigger condition is fired. Execute operation on API 'Assessme...
Hi Team, I have a requirement to concatenate few fields into a string field and i am not sure how i can achieve this. The address field should be concatenated as below. DEUTSCHE BANKTechnik Niederlassung WestField Operations Mobile (T-MRF)Detmolder S...
Hi,I have some Business Rules that I needed to create to perform management on attachements on knowledge base. Indeed, we just migrated from Eureka to Istanbul and the localization of the knowledge base is radiacally different.So in a source KB, the ...
Often fails to update the record fields var req_parent = new GlideRecord('sc_req_item'); req_parent.get(current.request_item.sys_id) req_parent.state = 3; // then I try to update the record var req_id = req_parent.update(); gs.log("##### For " + req_...
Hello, I just discovered that my colleague can wrap text in a report / on a dashboard and I can't. How is that possible? He sees this when editing a report: And I see this:I mean, I have no cogwheel and I don't know where to find those options under ...
Hello Team. Could you clarify the “External Users” (snc_external) capabilities in unrestricted license model for CSM? On file "Madrid ServiceNow Commercial Pricing Policy for Resale Partners.pdf" at "2.2.1 Unrestricted Users"; it mention: "Customer ...
Hello, Can someone let me know if the virtual agent activation requires its own license similar to integration hub or does it come as part of the ServiceNow enterprise licensing? Trying to understand how the licensing works for this. Thanks, Martha
Found SNow Documentation on how this is suppose too work, but my login page is not showing the forgot password link. Just trying to use the Out-of-the-box CSM Portal within a personal instance. No Customization at this point. Thanks Marc....
Hi We have "Create case for non matched user" set to True and when an email comes in from an unknown user/email the case it created but the contact details are blank. We have a guest contact set up, similar to how we did when we were using ITSM but ...
Hi What would I need to add to the following so that if the case is resolved (6) but Accept or Reject does not appear on the first line then just set the status back to Open (10). The Awaiting should stay as it is. Thanks in advance. Richard //if c...
How this can be done of mass emails for same multiple cases. Assume multiple users have created same cases for knowing benefit plans.so instead of sending individual email,how can i send mass email to users for same request.
I am trying to work out why the corresponding user record for a customer contact is automatically assigned the snc_internal role. Where can I change this to be no role?
Hi I have tried to enable Live chat for CSM portal. After please stand by while I connect you to a live agent. Routing to live agent - It doesnt route me to live agent. I am not able type in Live chat. can you please let me know if I have missed a...
Hey, Does anyone have any input on adding cell phone Service Providers in SN? I know they are listed on "cmn_notif_service_provider" table but how do you know if they work with SN? I have searched but not found anything to answer this question. Tha...
We have a need to notify our agents if a customer comes into the portal and adds an attachment to an open case. I followed the instructions from the accepted solution at How to trigger mail whenever attachment is added for incident, obviously changin...
