How to create a child case in case form
Hi How to enable a option to create a child case in case form as i couldn't see an option to create a child case
Forum Posts
Resolved! Adding filter in a Widget in Service Portal
Hi Community, I have a Widget that shares a List of Case tickets related to the account of the log in Customer in Service Portal,This Widget will provide the capability to have a filter at the top of the list so the Customer can filter own tickets,BU...
Work notes @Tag does not resolve to a user name
We are struggling to find the right user name when tagging a user in the work note. For example, when I type @Nicole Smith, I get several Nicole Smiths to choose from but those names do not match with our employee Nicole Smith. Only the employees hav...
Resolved! Knowledge Article - Publish Button
@anubhavritolia How to make 'Publish' button on Knowledge Article visible only if user has 'knowledge' role and user is member of Ownership Group.
Resolved! How to report on Accept and Reject count on Cases?
Our Support team is looking for a way to report how many customers accept and reject the solution in the cases. Is there any way to run a report?
Calculate duration between open date and 'assigned to' field is no more empty
Hello for a request ticket, I have to calculate the duration between the oipen time until the request is assigned to someone. So difference between open date and field 'assigned_to' is no more empty.I tried to put a metric on the field assigned_to b...
Resolved! How to setup a dynamic translation email notification in Tokyo (Not to use IBM, Microsoft)
What to make a setup , so that I can easily run the dynamic translation in the email notification.(By setting up the servicenow translator configuration and not the IBM or Microsoft)
Resolved! list edit
I have written few client scripts and BRs on the form view for two fields ,in which one field is read only integer(count) and the other is choice (reviewer),so depending upon the state field the reviewer and the count values will change.for one state...
Resolved! Am unable to capture the image in update set
Hi, How to capture image from notification in update set, i have capture and updated set and committed in another instance but the image from the notification is not visible after commiting the update set. please suggest sid
Resolved! 'Assigned to' field will not show correct users, when relevant assignment group field is populated?
Hi, On a Case, I can populate the 'Assignment Group' with the relevant group I want, however, when i then try to pick a user from the assignment group, on the 'assigned to' field, the users are not appearing. Even when i use the magnifying glass look...
Resolved! Empty categories being displayed in Portal. Is there a way to hide them without deleting them?
I noticed that empty knowledge categories are displayed in the Portal. Is there a way to hide them?
Populate value to a new field using BR in existing records
Hi Good day! I would just like to ask how to use business rules in populating a value to a new field?I already added a new dictionary entry/column in the xxx table. and created a BR with the ff script.current.xxx_column = current.assignment_group.get...
How to hide field choices based on the other field choice selected in interaction form?
Hi All, Actually i have a requirement that in interaction for we have two choice fields 'case type' and 'Transmitted' , So in that if case type is support then in the Transmitted field need to display two choices(channel, calls) , for ther case type...
What role of user to view record producer
What user role to view record producer (except snc_internal)
