How to hide Templates tab in side bar of Agent Workspace

Saranya VS
Giga Contributor

‎08-10-2019 07:29 AM

Hi,

Is there any options available to hide/disable Templates tab in side bar of Agent Workspace. Actualy we don't want to show this tab for Incident form view in agent workspace.

find_real_file.png

 

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Ct111
Giga Sage

‎08-10-2019 05:33 PM

Hi,

 

YOu would have to right click and inspect in Google Chrome and go to the particular icon which you need to hide and just get

it's class name .

 

Then you can apply the code as mentioned in this post below

https://community.servicenow.com/community?id=community_question&sys_id=06fa87addb5cdbc01dcaf3231f96...

 

meaning the className in this code will replace the actual className of that icon which you want to hide.

 

Mark my ANSWER as CORRECT and HELPFUL if it helped without FAIL

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Kelvin Lim3
Tera Contributor

‎06-17-2020 01:25 AM

Hi Saranya VS,

I came across the knowledge article below on how to enable the template in the workspace. As mentioned in this article you can use the Enabled flag to show/hide this option.

https://community.servicenow.com/community?id=community_question&sys_id=2e9702e6db444c90feb1a851ca96...

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