How to hide topic in Virtual Agent

[Minamizono]

I want to remove unwanted topics from the virtual agent's topics in the csm portal.

I set the script to return false in the topic condition, but it does not hide it.

I have changed the permissions to “public” and deleted topic「Business support hours」, but they are not hidden.

Please tell me how to solve this problem.

[Shraddha Kadam]

Hello @Minamizono ,

1. Go to the Conversational Interface -> Designer

2. Open your respective Topic

3. Go to the Active Section which is available in the right side corner and disable Included topic in list, then save and publish

4. Verify it again by start conversation topic will disappear

Output -

Before deactivate topics -

After deactivating the topic -

[Ankur Bawiskar]

@Minamizono 

you need to deactivate those topics.

If my response helped please mark it correct and close the thread so that it benefits future readers.