How to open a case in new case view from list action assignment in workspace

[lucky6]

Hi,

Have a requirement to create a list action assignment " create case " in csm workspace and if I click on it it should open the new case record form ..I have updated the payload with view details but for some reason it is not opening in the correct view.

Payload:

{

"Route": "record",

"Fields": {

"table": "sn_customerservice_case",

"sys_id": "-1"

},

"Params": {

"view": "new_case"

}

}

is anything wrong from the above payload?

[Ankur Bawiskar]

@lucky6 

please share complete details and screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[lucky6]

Hi @Ankur Bawiskar ,

We want to create a new button called create case and if I click on it , then it should open the case form in new case view and I have tried using list actions in ui builder and applied the payload as well but for some reason view is not working as expected..please check the above payload and let me know if anything is wrong .

[Ankur Bawiskar]

@lucky6 

where do you wish to create that button? share screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[lucky6]

In csm workspace - my cases list