How to provide Tags on the case lists and case forms in servicenow?

[bumineela balan]

As Fulfillers how can he able  to provide Tags on the case lists and case forms.

1.want to see the column "Tags" in the default layouts of the case list

2.want to see the assigned Tags directly on the Case Form (default layout)

Thanks in advance.

[Anurag Tripathi]

Hi,

Have you added the tag on the list view?

Can you explain what have you tried already and what is the issue more specifically.

-Anurag

[bumineela balan]

Hi,

No, I haven't tried it.I wanted to know how to make the tags available in case list liew and case form

Thanks!

[Anurag Tripathi]

This will help:

Using tags (servicenow.com)

[Community Alums]

Hi @bumineela balan ,

Open the list view for the cases .

Navigate to Customer service> Cases > All.

Once it's loaded then > Click on the gear icon to personalize your list view > Add "tags" > refer this :

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep