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Resolved! Dynamic Filter Option Help

Hi, Hoping that someone can help here. I am currently trying to build a dynamic Filter option that will allow me to create a list for configurable workspace that will display all cases where the product field is managed by a specific group The simpli...

Resolved! Agent assist search for articles in specific knowledge base

Can agent assist be configured to search within a specific knowledge base rather than all articles? I added the knowledge base sys_id as a condition in the Resource configuration, but agent assist appears to disregard this setup.

gmihajlov by Tera Guru
  • 3068 Views
  • 3 replies
  • 0 helpfuls

Client side UI action is not working in CSM Workspace

Hi, I am facing an issue with UI action in workspace. I have created a custom UI action where client validation is also happening(Making a field Mandatory to fill). This UI action is working fine in Native UI but not working in Workspace. I am able t...

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Vaishnavi38 by Tera Contributor
  • 705 Views
  • 1 replies
  • 0 helpfuls

How to get demo data after installing plugin ??

I am not getting load demo data when i am trying to install a plugin so i thought default it will come but haven't later tried to get the data following googling but failed.tried with another instance there also when i am trying to install plugin loa...

Ui actions are are not working in Worksapce

Hi all Has any one worked on workspace Hi All  ui action of FSM  is working fine in native view but not working in configurable workspace view Can any one guide any script or what I am missing on it  I have enaled the workspace button and workspace m...

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Research by Tera Guru
  • 4013 Views
  • 8 replies
  • 2 helpfuls

Help with regression testing, going from ITSM to CSM

Greetings, We have been on ITSM for a few years and I am beginning a project where we will be installing CSM to start taking advantage of some of the tools. As I understand it, most of the CSM stuff is "net new" tables that get installed, but I would...

ChadDa3mon by Tera Contributor
  • 566 Views
  • 1 replies
  • 0 helpfuls

Display Value Block

I have a requirement to implement/customize Record Information block on the sidebar section for custom table in CSM Workspace. As I found out, the component "Display Value Block" with OOB preset with "Form Controller" Data Resource can fetch Secondar...

ArslanKZN by Tera Contributor
  • 992 Views
  • 2 replies
  • 3 helpfuls

Trend By Duration field in Servicenow Reports

Hi Team, I need to know if we can do trend By Duration field in reports in servicenow. I checked but I am not able to select or find any duration field to trend BY instead I can only see Date and Date/Time Fields. Is there any limitations on it?

Community Alums by Community Alums  
  • 1159 Views
  • 7 replies
  • 2 helpfuls

I need to set the due date for the approvers

Hi,I need to set the due date for the approvers for one hour. The below script i have used.var gdt = new GlideDateTime();   gdt.add(1 * 60 * 60 * 1000); var dueDateString = gdt.getValue(); return dueDateString;But the due date field in the approver t...

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Hazel3 by Tera Contributor
  • 1604 Views
  • 8 replies
  • 0 helpfuls

Move flow from Prod to dev

One of my colleague has made some changes in the flow and we want to move it back to its oginial state as that of prod system (Move flow from Prod to dev)Is it possible to export and import the flow from Prod to dev?Any version history maintained for...

SM16 by Tera Expert
  • 1107 Views
  • 2 replies
  • 1 helpfuls