getting an error while looking up any incident ticket
part of the query on live_message has been ignored because of insufficient access for 'query_match' operation on live_message.chat_message error on servicenow
Forum Posts
Resolved! How to manage the visibility of the Community Leaderboard widget from the Community Content Feed wid
Hello everyone,I'm new to ServiceNow and would appreciate some guidance.I have two widgets within the Communities scope: the Community Leaderboard widget and the Community Content Feed widget. Based on my requirements, I need to hide the Community Le...
Resolved! Close all related Case Tasks when the case is resolved
Hi,We have a requirement where all related case tasks(sn_customerservice_task) should be auto closed when its parent case(sn_customeservice_case) is resolved OR not letting the agents to resolve the case until all its related case tasks are closed. O...
How to retrieve case historical data and sla in servicenow
Hi everyone,I have a requirement to retrieve case historical data, along with SLA data, in ServiceNow. However, I am facing challenges due to the large volume of data in the related tables, which is affecting Rest API performance.Has anyone implemen...
AI Search for CSM Configurable worksapce
Hi Team, Greetings to you all,I have enable AI search for Portal and now I have a requirement to Enable AI Search for Configurable Workspaces(Plugins are enabled).I can see few documents/Links on ServiceNow docs which is confusing as doing it first...
Resolved! Post Case Review Option not visible on case form in CSM
Hello Community Team I am not able to find option 'Post Case Review' in context menu of Case form (Customer Service Management).Tried for Resolved state Case.Is there any way so that I can able to see this option. Do I have to install any specific P...
created
I
Resolved! How to make CSM agent workspace responsive for different size browsers and monitors?
Hi, I'm configuring CSM agent workspace for customer. For some reason the workspace I'v created is not responsive. Meaning the page won't dynamically scale to different sized browsers and monitors. Also any configuring options under components are mi...
CSM agent workspace's compose email text field is missing basic right click options as OOB
Hi, How to paste text from clipboard to CSM agent workspace's compose email field, using mouse right click?Seems like basic mouse right click options are missing from CSM configurable workspace's compose email field as OOB. My client would like to pa...
Resolved! Configurable agent workspace translate errors in filtering. How to turn translations off?
Hi, I'm implementing CSM configurable workspace for customer. When customer changes language to Finnish, other translations are kinda good by OOB, but in filters (for example if I filter cases in workspace) there's language mixed with english and fin...
alert message is triggering twice and not clearing the value second time in the workspace
Hi Team,I have a requirement where the sample size is a string field and It should take only positive numbers. I am using the onChange client script for the 'sample size' field. If I use negative numbers or alphabets or alphanumeric then the error me...
Passing Catalog Variables in to a record producer task
Good Morning All, First I would like to say thank you to whoever replies to this post. I apricate your suggestions.Ok so I have extended out the sc_task table (for security purposes) and created a catalog item(record producer). i then cre...
Getting Error on CSM portal
Hello Community!We are getting below error in the CSM portal.Error : Part of the query on sn_customerservice_case has been ignored because of insufficient access for 'query_range' operation on sn_customerservice_case.opened_by error.Can anyone guide ...
Resolved! Propose Major Case option is not visible on case form of Customer Service Management
Hi Team , I am not able to find option 'Propose Major Case' in context menu of Case form (Customer Service Management).Tried in New ,Open state of Case.Is there any way so that I can able to see this option
