We have implemented CSM in our company which is used by internal employees and external vendors to create cases. Internal employees use Service Portal to create cases and external vendor uses email channel to create cases. External vendors doesn't ha...
Hi Team, for making sc_task variables readonly, I have written a UI Policy applies on catalog task and below is my script. Now I have another variable on task form which is mandatory, after saving the record variable is automatically changing to re...
Hi all, I have a requirement to hide the "Mini compose email" component from CSM/FSM workspace activity stream. Its been activated recently when we upgraded the workspace. I was able to find out how the visibility is controlled in the UIB but unsure ...
When a new user is logging in, the MFA shows up. At the bottom there is an option 'Postpone setup'. I want to disable this if the user is logging in from our custom CSM Portal. 
I just want to delete this post but it won't let me
How to convert the any date time format into yyyy-MM-dd "2024-12-30 08:14:54" this format. My requirement is that i want the datetime to be in System(yyyy-MM-dd) format. Thanks,Shashank Sharma
Need custom field for recommendation that can be filled by the analyst while importing data from the CloudStrike. Can we do it? How?
Hi All, I have created a custom table called "Manage applications" in a scoped Application. I am trying to make this table visible as a Simple list in the workspace. But I am unable to see this table in the list of the simple list component.Screensho...
Hi All, Thanks in Advance.I have a requirement where i have to match condition type field from one table to condition type field in another table.I need to know how we can Script the Condition type field( like glide record and Query).
Hi everyone, We're looking for Customer Service Management (CSM) purchasing decision makers and/or technical decision makers to complete our Product Research Survey. The insights from this survey are critical in shaping the development of our pro...
I'm trying to attach 100-200 attachments to a record from my desktop. However, after selecting the attachments, I need to click 'Upload' those many number of times in the modal that pops up. How can I solve for this? Seems pretty redundant.
we have set the glide.xlsx.export.limit property to 100,000 to restrict any random user from exporting more than this limit while using r-click export in a servicenow list.but there are a few individuals in my organization who have a legitimate reaso...
Hi all,Whenever I am creating a case from record producer after submitting the form then the category field value is not capturing in the CSM Workspace. But it is capturing in the case form. But whenever we are creating a case directly from case form...
Hi all,how do you handle conversation history in outbound emails? We are using both, comments and emails. Some customers would like to see the full conversation history from a case. Meaning that we need to show comments and emails in chronological o...
Hi Team, I have written the below part of script include which I am calling via OnChange Client Script and GlideAjax.Here type is 10 means we want to add all the accounts w if (type == 10) { var add = new GlideRecord('custom...
