where i can see the configuration for feedback task creation under Knowledge base article
Hi Team,where i can see the OOB, configuration for feedback creation under Knowledge base article based on ratings any BR ,OOB?Regards,Abhilasha G T
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Best Keyboard and Mouse for Ultimate Performance
Choosing the best keyboard and mouse depends on your needs, whether for gaming, work, or general use. A high-quality keyboard enhances comfort and efficiency, while a precise mouse improves navigation and responsiveness.For gaming, mechanical keyboar...
Create button in CSM workspace list view
Guys - We have a requirement to create custom UI action in CSM configurable workspace list view to redirect agents to create a record via record producer . We have tried creating UI action on workspace view but that is not visible on list view. Pleas...
Email Client Template is not working Correctly
Hi Team, We have created 2 blank email templates with the body which contains the logo/signature.One is created on Case form and another on Order Task form. The one for Case form is working fine. That is When we open any case record and click on emai...
Workflow to get a manager approval when a INC got created , Add a RunScript to update INC notes
Hi All,I had an Assignment and required some help with code here .Task:Create a Workflow to get manager approval when incident got created and Add Runscript to Update Incident notes based on Approval statevar incGR =new GlideRecord('incident');incGR...
Resolved! Unable to update plugins related to CSM and FSM Configurable Workspace
Hello community, I have already upgrade my instance to Yokohama ver and I would like to update plugins related CSM and FSM Configurable Workspace. For example, for updating CSM and FSM Configurable Workspace Foundation plugin, I cannot update it be...
survey is not triggering
Hi Team,Created two incidents with 2 different groups, Incident 1 --caller--Abel Tuterincident assignment group is > Test ITIL GROUP Inciden2 – Requested by --Abel Tuterincident assignment group is > Test ITIL GROUP2 when the incident state changes ...
UI Action
I created a UI action on Case table.with below details.name: my UI actionaction: takeActionForm button: checked Client : checkedonClick : onClick()Script : function onClick(){alert('hi');} But, When I click on the form button alert message is not po...
Change the "time ago" on the My Requests widget
Hi - I am looking for some help as I am not a developer but have been asked edit the timestamp on the My Requests widget to show date/time instead of time ago. We use this widget on our customer portal homepage. Below is a screenshot of how it appear...
Resolved! Variable set > lookup select box > reference qualifier > script include
I have a Lookup Select Box on a variable set on a Catalog item that calls a script include in a reference qualifier and passes in the value of the previous Lookup Select Box into the script include. This script include returns a string value that is ...
I get the message "Requested record not found".
I extend the Case table and created a custom table. I created a Record Producer for that custom table. Both have an Application Scope of Customer Service. On the instance.servicenow.com/csm page, when I post from that form, I get the message "Request...
Landing page displaying search bar for logout user
Ok I got this problem with my csm portal page on servicenow. When I go to my landing page or you could call it the index page without login in I get the search bar on the page on it without login in. I cheeked on my pdi and this is not an out of the ...
Customer service management mainline exam dumps
Hello team, Hi has anyone recently appeared for ServiceNow CIS-CSM (Customer service management )exam 2025 .Could anyone kindly share any questions or dumps for the CIS -CSM exam?
Not able to access the Service Catalog of Catalog Items from the Native and SOW View
Hi Team,Not able to access the Service Catalog of Catalog Items from the Native and SOW View.Details I checked >With required role> catalog, catalog_admin ,itilchecked any user criteria defined under service catalogVerified the Service Catalog in >sc...
Need to disable /remove the OOB approval for Request form (sc_request.LIST)
Hi Team,I Need to disable /remove the OOB approval for REQ item.how to achieve this? Any best approach for this requirement. Regards,Abhilasha G T
