Impact Service Now

Hi Greetings!!Can anyone explain what is Impact Service now how its working and is that necessary to purchase impact service now to my organization Thanks in advance

Question Regarding CSM B2B2C model

Hello everyone, Apologies if the question does not make sense as I am new to CSM and currently learning. So will try to explain as best as I can. In a B2B2C model, our client is a movie streaming company (Net-flux).  They have an account who uses Net...

Set Category and Subcategory for MIM

Hello Team, Need Help. Whenever Proposed Major Incident is created by "ABC" group member then set Category as Remote and Subcategory as "Unknown" and Assignment group as "XYZ" group.

User should redirect to common login page after log out

Hi ExpertsI have a requirement regarding portal routing that I need some help.The requirement is as follows:If a user belongs to Company "ABC," they should be routed to the Service Portal (SP).If a user belongs to Company "XYZ," they should be routed...

Auto populate Assigned vendors based on assignment group in work order task FSM

Hi all,I want to auto - populate the 'assigned vendor' field  based on selection of assignment group of work order task.Assigned vendors( assigned_vendors) - reference qualifier: javascript:'sys_idIN' + current.assignment_group.vendors. using o...

Email Font Sizes

How to set consistent sizing on the font for the emails and posts in activity log in the configurable workspace ?

Allow our customers to see the all cases of their account

Create a Case First Response SLA for all HR Case

Hello,  I need to create an SLA that starts when an HR case is created and ends when the case agent posts the first comment on the case. Can somebody help me please! 

Reports

I'm looking for a way to grab the "route" incidents have taken. This would be highlighting every time that an incident touches an assignment group, not just where it starts and ends but everything in between also.  for example there is 10 assignment ...

Import MS Teams chat in Incident record

Hi, I configured MS Teams chat within the Incident record (in Service Operation Workspace). Everything works fine. But, I can not find the option to import MS Teams chat in incident record. How to configure this feature? Best regards Nenad

Restrict searching HR case in service operations workspace

Hi Team,I want to restrict search of HR case in service operation workspace how can i achieve this. 

Converting Score Card chart to Pie Charts

Hello All, I am looking for some help on reports to show % of Met MTTA, MTTR and MTTI in Bar charts. Current Behavior: We are able to achieve the percentages as below. It is with respect to P1,P2,P3 and P4 priorities in each tab.For each priority, we...

Few catalog item should be hidden for netherland user

Hello We have requirement where few catalog item should be hidden for Netherlands user, so I have created one user criteria and wrote a script which is below it worked at that time but next day when I impersonate the same person who belong to Netherl...

Reports

I'm looking for a way to grab the "route" incidents have taken. This would be highlighting every time that an incident touches an assignment group, not just where it starts and ends but everything in between also. for example 10 assignment group At t...