How to send a notification when a due date field is reached?

[Krissy]

Hi,

I created a due date field on a service catalog request form and I am trying to send a notification when the due date is reached whether the request is closed or not. Please provide step by step instructions.

Thank you

[Ankur Bawiskar]

@Krissy 

I shared solution for something similar in the past using flow designer. you can enhance it on top of it

I cannot seem to get an Email Notification when a record's due date is reached 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Krissy]

This information is helpful but i created a custom date variable on sc_cat_item table. Called Decommission.

[Ankur Bawiskar]

@Krissy 

so based on date variable you want to do

Did you try to enhance that flow to use variable rather than a field?

[Krissy]

Can you walk me through the steps to enhance the flow to use a variable?