How to send a notification when a due date field is reached?

[Krissy]

Hi,

I created a due date field on a service catalog request form and I am trying to send a notification when the due date is reached whether the request is closed or not. Please provide step by step instructions.

Thank you

[Ankur Bawiskar]

@Krissy 

I would suggest you start it from your side and it would be a learning for you as well.

[Krissy]

I was able to get the catalog variables, using a second action.

[Ankur Bawiskar]

@Krissy 

Did you accidentally marked your own response as correct?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Krissy]

Still working on the flow designer to send out the notification. Once I run through it, I will update this thread with the instructions. 

Thank you

[Krissy · Accepted solution]

To send out notifications on due date variables, the solution is:

1. create an Registry under system policy

2. create a schedule job in in the run this script, write a script to query on your variable and call the event in the script using gs.eventQueue

2. then create notification and when to run , select event