How to send notification to manager if the problem records are not updated since 4 days?

[jugantanaya]

Hi,

How to send notification to manager if the problem records are not updated since 4 days?

Regards,

Juganta

[GlideFather]

Hi @jugantanaya,

create a flow that will be executed in early morning or late night hours and check for all the active problem records and based on the updated on - if it is more than 4 days, then send notification - define the recipient and content

BTW manager of the assignment group or manager who?

[Chaitanya ILCR]

Hi @jugantanaya 

You can refer below and configure for the problem table

https://www.servicenow.com/community/csm-forum/send-notifications-when-incident-is-not-updated/m-p/2...

Or you can create a flow or a scheduled job and fire and event to trigger the notification 

Regards

Chaitanya 

[SANDEEP28]

@jugantanaya You can achieve this requirement in two ways

1) Create schedule job which will run after business hours. In script section, you can query problem record not updated in last 4 days and then trigger event from it. Trigger a notification based on this event to manager.

2) Create flow with scheduled based trigger in flow designer. Use look up record action to get the problem record not update since last 4 days. iterate through these records using for each and trigger notification.

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