How to set the auto close day once the case is resolved

[Samiksha2]

Hi,

By default cases are auto closing after 12 hours once the state change to Resolved. I want to change it to 30 days.

I tried to update the wait for condition in Auto Close Resolved Cases Flow designer but still not get the solution. For incident, we can change it in properties but I didn't find anything for CSM module.

Please help in this.

Thanks,

Samiksha 

[Ankur Bawiskar]

@Samiksha2 

Did you check the filter condition in the flow?

I could see it's 10 days configured. you can update it to 30

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Samiksha2]

Hi @Ankur Bawiskar ,

Yes I tried to change that also. But still not working

[Ankur Bawiskar]

@Samiksha2

it should work.

Did you check you have records satisfying that condition?

[Samiksha2]

Hi @Ankur Bawiskar ,

I have checked, all the cases are closing  at 22:30 irrespective of time. This is also not calculating days. I checked the flow trigger condition is daily at 23:30

and Look up condition is

Kindly help in this.

Should I need to change the trigger condition to Created or Updated or Updated and adding wait for condition.

Thanks!

Samiksha