I am trying to figure out the difference between Asset and Sold Product. Or what is the relationship between Asset and Sold Product. When to use Asset and when to use Sold Product. Where should the assigned product be stored? Where should the case be...
How can I add pre-written message templates to the agent workspace shown in the attached screenshot, I want to add?
How the Business Duration and Duration calculate works for cases. we have one Requirement for this SLA activity for both fields. is it OOB functionality.please suggest me.
Hello,I'm using the Utah version. When I sign in as a user, SOW(Service Operations Workspace) is the default workspace.How to set "CSM/FSM Configurable Workspace" as the default workspace?Thank you.
Hi! I have a question that I was wondering if anyone else has some experience with. We are using ITSM and CSM in ServiceNow. And if a customer orders something in the CSM portal a Request with RITM and a case is created. Usually, the customer will ju...
Hello Community,I need your help!!! Can I add catalog items from the global scope to a category in the Customer Service application scope so that I can include that category in the CSM portal? Previously, customers created a Service portal, and n...
Hi all, The requirement is to print the output diagnostic page of my portal, but I'm not getting the desired output. Please find below the HTML and Client Script and the sample output. HTML Code:<button ng-if='data.state == "completed"'class="btn-pri...
When an agent attempts to forward an email from the agent workspace using the forward button to include attachments from the case or the current email, I encountered a challenge. Despite my attempts with a business rule, I found that I couldn't preci...
I want to get table name from url in CSM agent workspace
I want to create a standard document for Customer Service Management (CSM) and I am curious if anyone has any previous experience with that? Is there anyone who can share some examples or ideas on CSM Standards for a business?
Hello, Can we put a hyperlink in an announcement banner in service now ?While creating the announcement I am not able to add a hyperlink, it always comes as text Regards, Sudiksha Misra
I have an requirement where I am getting data from backend once the user clicks on UI Action button "Create" , as it takes a little time , i want to show the loading screen till the data is fetched.How can i add a loading screen on the agent workspac...
Hi Everyone, On our customer portal we are using a banner image with company icons at end of two corners, when we resize the browser image adjusts itself and image icons gets hidden at both the corners.Is there any way we can use two images in differ...
Hi Everyone,As an end user, over the CSM portal when "Business Phone" is empty then i am able to edit it. After that is becoming un-editable field.Any idea why?Thanks in Advance!!
