Customers who are assigned a 'sn_customerservice.customer_admin' role were previously able to see all cases raised under their account- since a recent update on ServiceNow- customers are no longer able to see all cases. Any help to get this working ...
Hi.I want to search the extension source table that a column has.How can I do?Ex: Configuration Item [cmdb_ci] has asset column from Base Configuration Item [cmdb].But I can't find it in Dictionary or Field Labels.
Hi Team,I am creating the Standard change request through the Request item table using UI action (create Standard Change) Once the user clicks the standard change menu, it goes to the catalog item form. The user selects one item from the list, it goe...
I have a question about the Catalog item relationship configuration shown in the attached picture (also link below). I found relationship in the Service model table called Catalog Item -> Model ID, but that relationship is one to one, what if I would...
Hi Everyone, hope you are doing well, we are currently having an Issue trying to move a customer order State from Cancelation In Progress to Cancelled. Basically, once we click the "Cancel Order" UI action the Order moves to Assessing Cancellation St...
I have configured provider notification. Its coming into logs in notification but did not get in bell icon/notification icon
Hello Everyone, I am facing an issue in CSM/FSM config workspace.I will explain you the issue in detail. 1: On the CSM/FSM config workspace when creating an interaction i have an option to create request using UI Button.2: When clicked on Create Requ...
I have a requirement to add different case types on the homepage widgets on the Agent Work space. How can we change the default filters for these widgets. I know we can edit the filter through "Advanced View" for personal usage. How can we edit the ...
I have a custom string field which is getting populated at backend form through a On change client script and Script include business logic. But it is not working in portal. please let me know how can i check on this.P.S Im not a portal expert.
Hi Need help for below client script and Script Include Client Script: ============================================================== function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { ...
The requirement is to sync the state between the Case and the associated incident. Not sure which type of BR to be used. Regards,Sreesh Surendran
Hi All, We have created a custom table u_projects in which we have below fields:1. Name- String2. Account- reference to customer_account table3. Auto escalate to development - True/ False In another table extended to Case table called Project Case we...
Hi,This is a silly query but still to confirm and understand can anyone help me in getting this please1) Is Employee center (comes OOTB) with every instance , is a separate portal than Customer Service Portal? are these two different URL's in same Se...
I wanted to know that if for a table(table has CRD ACLS) a field doesn't have any ACL configured, then will wild card ACL(only admin access) be applicable for that field or will table level ACL apply to that field?
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