Hi, I an stuck in this task in the CSM Simulator. The simulator keeps giving me "The asset entitlement '24x7 Support' has not been setup correctly." But I check the information of the first part of this topic : Need help Simulator Training Task - Ser...
HiI want to apply colors to fields as priority field shown in below image in workspace view, Can you please suggest
Hi all, I installed the "Customer Service Case Types" plug-in but when I go to the table "sn_case_type" to create a new record the "new" button doesn't appear and it tells me this message "Info MessageAt least one Case Type table must exist before yo...
I have a case table that is having a process definition linked to it. I am trying to add a new activity 'Send Email' in process automation designer. This displays the Email form on the agent workspace(via playbook tab) with details To, To email addre...
HelloMy name is Bella.I am working in dev environment for ServiceNow training.I created a repository called CreateNotes and when I created a new branch there are no files.Can I delete this repository and recreate it again?Thank you.
I want to hide those rows in the incident table, which have the state as 'closed' or 'canceled. When i open the incident table, it should not display any tasks which are in 'closed' or 'canceled' state.i dont want to use filter. I want to use script ...
I want to validate the attachment name, format and the data in the file before submitting the catalog request.
I meet different performance between develop Org and production Org in UI builder. As the attachments i upload, in develop Org, it is 'Edit Form View' button and i can click it to go to form view, but in production Org, it is 'Manage Form Configurati...
Hi,Does anyone know if it's possible to use the taxonomy feature from Employee Center on the CSM portal?Thanks,Michael
Hi Team, I have written an After Insert BR and trying to route the user to the New record creation pageBelow is the script:var url = 'sn_customerservice_bulkupdatecontactrelationship.do?sys_id=-1&sys_is_list=true&sys_target=sn_customerservice_bulkupd...
Hi Team, Below is the function of script include and below is the issue:Line no 381 is taking time to fetch the records when I do lookup, total no of records is just 18 in my case.I want to add the value of result in Line 376 to 379 so that I ca...
Hi,As sys admin i opened existing complaint case in learning lab(CSM FSO) instance but most of the fields are non editable.Any idea what is the reason ? any additional role needed for sys admin ?
Hi everyone,I am working on the CSM Simulator tasks and I am having trouble with task 12: ABC Corp would like to leverage Targeted Communications to contact all owners of Acme KX Series KX5000 devices.As an Admin, create a new recipients list named “...
HI Team, I have created a custom action in flow designer as below:Line no 13 'u_account' is a list collector field.Line no 14 I am getting list comma separated Names of accountsLine no 17 is printing 18 account names which is correct.Line no 20 is w...
Hi Team,Kindly help me in resolving the below issue:I have created a flow wherein trigger point is Creation of record in a custom table which has 3 fields(Contact, which is a reference field, Accounts which is list collector and Responsibility which ...
