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KBs

Good morningI need to make sure that my clients can access the KBs that were created specifically for them through the Service Portal CSM in a way that each client can only view their KBs.We are creating KB with this format to differentiate:[CLIENT N...

Paulo6 by Tera Contributor
  • 350 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to create a case in CSM/FSM configurable workspace

I have been trying to find a way to create a case by using the '+' instead of interactions. I couldn't find anything to make changes to the properties such that I can have an additional option to create a case along with the interaction. I'm referrin...

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WeChat & ServiceNow CSM integration

I would like to check if WeChat and ServiceNow can be integrated so that customers can use WeChat to raise CSM Cases? Also, is it possible to have a group chat in WeChat later converted to a Case in CSM. Any reference materials or findings can help u...

NAKUL A R1 by Giga Expert
  • 1388 Views
  • 6 replies
  • 1 helpfuls

サーバーサイド側でのMRVSの件数取得方法を知りたい

ビジネスルールを使用してMRVSの件数(0件かどうか)の取得を行おうとしているのですが、失敗しております。方法がわかる方がいらっしゃいましたらご教示の程お願いいたします。 試したパターン(すべて失敗しております)・Object.keys(リクエストアイテムレコード.variables[MRVS名]).length == 0・リクエストアイテムレコード.variables[MRVS名].length == 0・リクエストアイテムレコード.variables[MRVS名].toString() ==...

d_15 by Tera Contributor
  • 297 Views
  • 1 replies
  • 0 helpfuls

Resolved! update a record through email

I have a request that, through an email, clicking a link modifies a record in servicenow, this is possible, for example:I send an email requesting approval,If they answer yes, I can close the story, otherwise no.

Lbec by Tera Expert
  • 465 Views
  • 2 replies
  • 0 helpfuls

Download the pdf of results in Portal.

Hi all, The requirement is to add the "Download the results as pdf" in the portal here.  Once we click on the button, it should download the contents in pdf format. Any leads would be appreciated. Thanks & Regards,Sreesh SurendranIntegrations & CSM. 

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Risk Workspace

Hello community,how can I hide the Overview tab for the Remediation tasks in the Risk Workspace? I need an user to be redirected to the Details tab automatically as in the Overview tab there is only a state stepper. I was able to find overview page f...

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