How to set the auto close day once the case is resolved

[Samiksha2]

Hi,

By default cases are auto closing after 12 hours once the state change to Resolved. I want to change it to 30 days.

I tried to update the wait for condition in Auto Close Resolved Cases Flow designer but still not get the solution. For incident, we can change it in properties but I didn't find anything for CSM module.

Please help in this.

Thanks,

Samiksha 

[Ankur Bawiskar]

@Samiksha2

you need to update the OOB flow filter condition as per my above comment.

Did you do that?

[Samiksha2]

Hi @Ankur Bawiskar ,

Someone has already updated the flow. I will update it and check if that is works.

If it will work then I will mark your answer as correct and close this thread.

Thanks a lot.

Regards,

Samiksha

[Ankur Bawiskar]

@Samiksha2 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.