How to translate email script message into Germany
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05-28-2025 04:52 AM
Hi Team,
I want to translate email script message. I have tried in Messages(sys_ui_message) module, However it is not working.
I have closed case notification, in that every text got translated, expect email script one. email script is for survey. that survey message is showing in English, Now I want to translate that also into Germany.
below is my email script:
var email_to = gs.getProperty('instance_name')+"@service-now.com";
var out = '<p><span style="font-size: 12pt; font-family: verdana, geneva;">Issue resolved? Take this quick survey!</span></p>' +
'<p><span style="font-size: 12pt; font-family: verdana, geneva;">How did we do? Rate your service experience</span></p>' +
'<p>' +
'<a href="mailto:' + email_to + '?subject=re: ' + current.number + ' CSM CSAT Survey - Very Dissatisfied &body=additional comments (optional):">' +
'<img style="align: baseline;" src="sn_customerservice.VeryDissatisfied-Selected.jpg" alt="Very Dissatisfied" height="auto"/></a>' +
'<a href="mailto:' + email_to + '?subject=re: ' + current.number + ' CSM CSAT Survey - Dissatisfied &body=additional comments (optional):">' +
'<img style="align: baseline;" src="sn_customerservice.Dissatisfied-Selected.jpg" alt="Dissatisfied" height="auto"/></a>' +
'<a href="mailto:' + email_to + '?subject=re: ' + current.number + ' CSM CSAT Survey - Neutral &body=additional comments (optional):">' +
'<img style="align: baseline;" src="sn_customerservice.Neutral-Selected.jpg" alt="Neutral" height="auto"/></a>' +
'<a href="mailto:' + email_to + '?subject=re: ' + current.number + ' CSM CSAT Survey - Satisfied &body=additional comments (optional):">' +
'<img style="align: baseline;" src="sn_customerservice.Satisfied-Selected.jpg" alt="Satisfied" height="auto"/></a>' +
'<a href="mailto:' + email_to + '?subject=re: ' + current.number + ' CSM CSAT Survey - Very Satisfied &body=additional comments (optional):">' +
'<img style="align: baseline;" src="sn_customerservice.VerySatisfied-Selected.jpg" alt="Very Satisfied" height="auto"/></a>' +
'</p>';
current.survey = "0";
current.update();
template.print(out);
Now I want to translate
In Messages table it is not working? Is there any other way to achieve this?
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06-02-2025 02:41 AM
Hope you are doing good.
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader