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how to TRIGGER A EVENT WHEN sla BREACHES IN SERVICENOW and trigger notification incase table

sriram14
Kilo Contributor

‎05-18-2022 11:32 AM

can anyone suggest me the process

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sachin_namjoshi
Mega Patron

‎05-18-2022 11:39 AM

You can configure a notification on case table using the Default SLA Workflow. 

You can use the "sla.warning.breach" in the notification.

 

Regards,

Sachin

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Not applicable

‎05-18-2022 08:47 PM

Hi Sriram,

As Sachin mentioned you can use  "sla.warning.breach".

Also, refer to this thread which should help you :https://community.servicenow.com/community?id=community_question&sys_id=98c6950cdb9f63804abd5583ca96...

 

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

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