Forum Posts
CSA question
An administrator creates “customer_table_admin” and “customer_table_user” roles for the newly created "Customer Table”. Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?A. cus...
Resolved! How can I save my form data to backend database.
I have a string-type field in a form that stores the names of all the empty fields within that form. The names of these empty fields are captured using a client script, which makes the field data visible only on the frontend. However, I would like to...
Additionnal Comments & Worknotes - How to manage HTML options
Hello ! Related to this post : https://www.servicenow.com/community/developer-forum/additional-comments-how-to-turn-it-into-an-html-input-box/m-p/1964730I've been trying to manage the HTML options for the Additionnal Comments & the Worknote fields.To...
Resolved! Dynamic Filter Option Help
Hi, Hoping that someone can help here. I am currently trying to build a dynamic Filter option that will allow me to create a list for configurable workspace that will display all cases where the product field is managed by a specific group The simpli...
Resolved! Agent assist search for articles in specific knowledge base
Can agent assist be configured to search within a specific knowledge base rather than all articles? I added the knowledge base sys_id as a condition in the Resource configuration, but agent assist appears to disregard this setup.
Resolved! How can Agent Assist only search a specific Knowledge Base
Hi all,I have set up Agent Assist for my SC_Task table.How can I add the condition that for this table only, the Agent Assist only returns the result of a specific Knowledge Base? Thank you
Client side UI action is not working in CSM Workspace
Hi, I am facing an issue with UI action in workspace. I have created a custom UI action where client validation is also happening(Making a field Mandatory to fill). This UI action is working fine in Native UI but not working in Workspace. I am able t...
In Test Management
How we can raise as Defect in test management 2.0 during test execution and one of the test case is failed and how the test case and Incident will linked.
How to get demo data after installing plugin ??
I am not getting load demo data when i am trying to install a plugin so i thought default it will come but haven't later tried to get the data following googling but failed.tried with another instance there also when i am trying to install plugin loa...
Ui actions are are not working in Worksapce
Hi all Has any one worked on workspace Hi All ui action of FSM is working fine in native view but not working in configurable workspace view Can any one guide any script or what I am missing on it I have enaled the workspace button and workspace m...
Help with regression testing, going from ITSM to CSM
Greetings, We have been on ITSM for a few years and I am beginning a project where we will be installing CSM to start taking advantage of some of the tools. As I understand it, most of the CSM stuff is "net new" tables that get installed, but I would...
Display Value Block
I have a requirement to implement/customize Record Information block on the sidebar section for custom table in CSM Workspace. As I found out, the component "Display Value Block" with OOB preset with "Form Controller" Data Resource can fetch Secondar...
Trend By Duration field in Servicenow Reports
Hi Team, I need to know if we can do trend By Duration field in reports in servicenow. I checked but I am not able to select or find any duration field to trend BY instead I can only see Date and Date/Time Fields. Is there any limitations on it?
