Hello everyone! Does work notes can be updated automatically after the state flow transition? [The state flow adds these work notes to the Work notes field of any task making this transition.]https://docs.servicenow.com/bundle/xanadu-servicenow-platf...
Hi community,I have a requirement for ATF. It is a scoped application backend developed workflow. Requirements include multiple records should move to one bucket or table to another and whenever update field value as ' Yes' it should move to next buc...
I need to restrict certain dates from being picked when selecting a date on the service portal. example would be selecting delivery dates but only allowing dates to be picked that are not full
We have several surveys going around our company for different things , (change requests, new hires, incidents) what is the best way to lock down the survey to only have certain people view the results. Do i need to remove survey_reader role from ev...
Hi all, Can anyone please help on the below question In calendar how to change the timings for "work day" in dispatcher workspace
I have a notification that gets sent to 2 users in the accounting team the attachment is a txt file and when the try open it the get directed to ServiceNow and told they don't have access. They just need to be able to click it and download it to thei...
Dear Experts,I am new to Servicenow and English. Sorry for my poor English.I would like to open the dashboard in a new tab. If you open another dashboard while you already have a dashboard named “dadadash” open, the “dadadash” tab will be updated wit...
We want to create a guided user experience to create Case from Customer Service Portal. Some questions/validations we want to add in guided experience before creating Case (Some examples below) 1. Enter Account2. Enter Order3. Enter Category4. Ente...
Is there anyone experience issues with login to HI ServiceNow? When I login, I get an error message, "You are not permitted to login to Now Support (HI) Commercial"In the past, I have no issues. My recent login was two weeks ago. If you know where I ...
Hi guys, hopefully somebody is able to help me, fingers crossed. I am trying to update a case from a reply email with users that might not have access to the case table.I have created an inbound mail flow that runs with a role that have access to the...
We had setup an UI policy and client script for a field 'abc' should be hiddenScenario:The field 'DFG' is 'technical' then the field 'abc' should be hidden. We implemented this change but there are some existing ticket which has some value for 'abc' ...
Hi folks, I've just received requirements to ingest Microsoft Teams calls into our ServiceNow instance and use our CSM setup to route the calls to available agents. The same would apply with voicemails received. I am not sure where to even start wit...
Is there a way to grant access to a KB article, if the article has read access to a specific group, but the Knowledge Base that the article is published in is locked down to other groups? Ex: 'Knowledge Base' is given Can Read to group A and group BA...
Here is the part of Essential CSM text. It says red indicator means blocked.And blocked cases can have the following status:・Blocked by customer・Blocked internally (cause by an open case task, resolves when the case task closes)・Blocked internally an...
Automatically open the Virtual Agent chatbot when user logs and lands on portal the first time on each new session. Users should be able to close the Virtual Agent chatbot if they don't want to use it. Please find below the HTML code of the Virtual A...
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