Need help to update csm property on PDI
I want to test the CSM property - csm_auto_account_domain_generation, behavior.But can't update on PDI as this restricted to maint.PDI - dev181402kindly help/guide me to set this to true.
Forum Posts
Resolved! hi all
Incident’s Category = Savills Applications & Subcategory = Valuation Cube shows L2 support buttonAction:• Lock the ‘Assignment group’ and ‘Assigned to’ fields (read only)• Add a ‘L2 Support’ button in the incident page incident• When users click the ...
CSM Simulator Task - Special Handling Notes Simulator Task
ABC Corp would like to make sure that their Customer Service Agents are aware of special conditions regarding their products and customers. They would like to use Special Handling Notes so agents must acknowledge any important notes about the custom...
What is timeline on Case form and how to configure/modify the existing one?
Hi All,1. Can anyone help me about Timeline in Case form, what it will do. If we want to modify the blue dots color which I highlighted in snip, where exactly I need to modify.2. What is 3 minutes with agent and 3 hours with customer.Regards,Pavan.
Close interaction tab on submission of a request
Hi Folks, I have a custom workspace in which if we click a button it will open a record producer within the workspace. Requirement is to close the workspace tab after submission of the request.Screenshots below. on click of submit particular tab in ...
Query of modification of currency choice dropdown for currency field
Hi Team. Have a query on freezing/ currency choice dropdown modification on currency type fields.Have a currency field in a table where I want to show "code" as dropdown instead of "symbol" as a choice dropdown for that field.So, as I searched extens...
How to hide record information cards
Hello. I am using a translator, so sorry if it is difficult to understand.I have a question about the record information in the configurable workspace.I have this set up in the UX Ribbon configuration module, but the user card is displayed. Please ...
Resolved! Configurable Workspace not closing the previous opened tab once the workspace is reopened
Hi All, We have recently migrated our Agent workspace to configurable workspace. I have a requirement that whenever we close our configurable workspace window and reopen the workspace in a new session it should not show the previous opened tab. How t...
How to Query Based on Displayed Date Values in ServiceNow Table API (Considering User Time Zone)?
Hi everyone,I’m trying to query records from a specific date range using the ServiceNow Table API. When I use the query from the list view, it includes a JavaScript function like: javascript:gs.dateGenerate('2024-10-05', '05:40:02')@javascript&...
Change label in external External login screen
We have a requirement to change the label of "External login" used in the CSM portal, when you click user external login link.On there we want to change the label of the field User ID. but cannot find where this is coming from. Steps 1) if you have m...
Field on case record is getting populated with Knowledge article content attached
Hi Everyone, We have a custom field on the case record (u_additional_comments). Whenever a knowledge article template is attached from Knowledge results using attach button, the article content is getting copied to the above mentioned field. When an ...
Creating knowledge approvals in flow designer for a knowledge article
Hey, I'm quite new to flow designer, it looks easy to use if you know how. What's the trigger to approve a KA?
Data Pills in Flow Designer Made Bold
Hi, does anyone know if I can bold a data pill in flow designer? Thanks.Sean
Document Intelligence Process Task doesn't works and throws an error"Failed to process this task"
I have done the below steps on my PDI1. Installation done for Document Intelligence Plugin2. Navigated to Task Definitions > Created a Task Definition as Passport Use Case3. Created 3 keys 4. Navigated to Tasks > Created a Task > Attached a document ...
in Agent work space instead chat number , need to display user name and department
in Agent workspace , whenever we received a chat it showing the chat number, instead of number we want to display user name who initiated the chat.Anyone please help me how to achieve this .
