I can't see my case in the sn_customerservice.customer role
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Wednesday
I can submit a case from the CSM portal by pretending to be a user who has been granted the sn_customerservice.customer role, but then I cannot see the case that I submitted.
I think the sn_customerservice.customer role can vote for cases as an outsider and check the cases that I have voted for. Is there something wrong?
Please let me know if you can think of the cause or countermeasures.
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Wednesday
What do you mean with 'voting for cases'?
Also: what troubleshooting did you do? Did you check logs/access analyzer?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark