How to customize the registration form with External User Registration plugin? Fields missing after

NicolasNguyen
Kilo Contributor

Sunday

Hi everyone,
I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created for dragging and dropping.
Has anyone encountered this issue? How can I make my custom fields appear in the registration form?

NicolasNguyen_0-1756691280220.png

How can I use the fields that I created in my custom table?


Thank you!

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Shruti
Mega Sage
Mega Sage

Tuesday

Hi @NicolasNguyen 

 

The form shown in the screenshot is the customer registration form, not the external user registration form. It is coming from  the Customer Registration widget.
Go to Service Portal → Widgets → Customer Registration.

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