I get the message "Requested record not found".

[shigehisa]

I extend the Case table and created a custom table.

I created a Record Producer for that custom table.

Both have an Application Scope of Customer Service.

On the instance.servicenow.com/csm page, when I post from that form, I get the message "Requested record not found". 
Please tell me how to resolve.

This message does not appear in the admin role.

[Igor __tek]

Hi,

please check this system property "sn_cs_queryrules.use_query_rules".
If it is true, you are using for the case tables also the Query Rules and those can block the read of your records.

You can go to the table "sn_query_rule" and there deactivate all Q -Rules for the table "sn_customerservice_case".

I hope that it will help you. 

On my instance this resolved the issue.

Have a nice day.

Igor

[Bart Z]

that works, thank you