I would like to hide known error cards

SotaT
Tera Contributor

SotaT_0-1749718452365.png

I would like to hide known error cards in the knowledge base and would like to know how to achieve this.

 

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@SotaT 

you can check on that portal page which all widgets are there and then remove those from your page.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

If you delete the entire widget, the other cards will also be deleted.

SotaT
Tera Contributor

SotaT
Tera Contributor

I found that if I open the known error record in kb_knowledge_base and set active to false, it disappears. However, I don't know to what extent this would affect the scope of the project. Please let me know.