I would like to hide known error cards
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06-12-2025 01:55 AM
I would like to hide known error cards in the knowledge base and would like to know how to achieve this.
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06-12-2025 02:06 AM
you can check on that portal page which all widgets are there and then remove those from your page.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-12-2025 02:18 AM
If you delete the entire widget, the other cards will also be deleted.
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06-12-2025 03:33 AM
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06-12-2025 03:35 AM
I found that if I open the known error record in kb_knowledge_base and set active to false, it disappears. However, I don't know to what extent this would affect the scope of the project. Please let me know.