in service portal, when case state is closed, the sys_attchment pashould be disabled in portal

[jnfjn]

how to disable, sys_attachements paper clip icon on the portal for particular case where case state is closed i.e., state = 3.

[Ankur Bawiskar · Accepted solution]

@jnfjn 

I already shared approach 3 hours ago

Did you get a chance to check and add accordingly?

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[Ankur Bawiskar]

@jnfjn 

where do you want this? on portal or native?

Simply block the Table level WRITE Access when State=3 and they won't see that icon

Note: users having table level write access will see paper clip icon

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[jnfjn]

The attachment is on portal. when a record producer is submitted, and case is closed from Actions. The attchments paperclip icon should be disabled. Below is the image

[Bhanu Vamshi]

@jnfjn, May I know on which page the attachment icon i.e., widget is there on the portal

[jnfjn]

yes, the widget is on the portal. Below is the image. here attachments should be disabled when case is closed by using actions.