in service portal, when case state is closed, the sys_attchment pashould be disabled in portal

[jnfjn]

how to disable, sys_attachements paper clip icon on the portal for particular case where case state is closed i.e., state = 3.

[Ankur Bawiskar]

@jnfjn 

where do you want this? on portal or native?

Simply block the Table level WRITE Access when State=3 and they won't see that icon

Note: users having table level write access will see paper clip icon

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[Bhanu Vamshi]

@jnfjn, May I know on which page the attachment icon i.e., widget is there on the portal