in service portal, when case state is closed, the sys_attchment pashould be disabled in portal

[jnfjn]

how to disable, sys_attachements paper clip icon on the portal for particular case where case state is closed i.e., state = 3.

[Ankur Bawiskar · Accepted solution]

@jnfjn 

I already shared approach 3 hours ago

Did you get a chance to check and add accordingly?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar · Accepted solution]

@jnfjn 

I already shared approach 3 hours ago

Did you get a chance to check and add accordingly?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Bhanu Vamshi · Accepted solution]

We can do by cloning the widgets but it is best to do the following configuration:

Go to All> Standard Ticket Configuratios. 
Open the Case table record and in the related list on the Attachments tab and add the conditions so that the Attachments tab will be hidden.

[jnfjn]

This is working but it is working after case is closed using actions -> close case button in portal and reloaded. please suggest some solution for not reloaded cases