Incident auto resolved if no response from caller

[Abhilasha G T]

hi Team,

When I do not get a response from the caller after recording 3 communication attempts, then the Incident ticket will be resolved and a resolution code updated.

is there any OOB feature existing in PDI?

if not how to achieve it.

Regards,

Abhilasha G T

[Ian Mildon]

I have done similar in the past via Workflow Editor such as in this example