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Resolved! CSM portal search giving 404 error

Hi all, For some reason, external customer when hit search on the search bar on front page they receive below 404 error: They are able to logon fine to the portal, but only when they hit search on the front page, - Checked knowledge base > (custom kn...

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Sam198 by Mega Guru
  • 2420 Views
  • 3 replies
  • 0 helpfuls

How to associate Request to Case?

According to the documentation: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/reference/csm-integration-sm-request.html it's possible to associate Requests to Cases. I have achieved th...

Hurleybird by Tera Expert
  • 2600 Views
  • 4 replies
  • 3 helpfuls

On-call Scheduling notification-

Hi All, I have a requirement for on-call schedule for roster. I want to send an email notification to a person working in a particular shift. If a group A is working in Shift A- 6am - 2pm then if a incident is raised in shift A should be assigned to ...

arpita roy1 by Tera Contributor
  • 3627 Views
  • 17 replies
  • 0 helpfuls

Enabling Copy Permalink for Service Portal Knowledge Articles

In the developer instance for Orlando, knowledge articles show Copy Permalink. My organization's Orlando instance does not show this, is this a plugin that needs to be turned on? I've tried searching around for documentation but not able to find anyt...

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Nick39 by Tera Contributor
  • 1680 Views
  • 6 replies
  • 0 helpfuls

Resolved! Close task sc_task by email inbound

Am trying to change the status of A task ticket for example ( TASK12345) from open to close completed using inbound email action. it will be one number or more that one on the email body, how the system will trigger that and do the action that we loo...

ahatem by Mega Expert
  • 3879 Views
  • 26 replies
  • 1 helpfuls

Resolved! What API should I use to change the password?

Hi All,I am doing a project in college and I have developed a web-app,in which I have to add a module, to reset the password of the user in my web-app as well as in servicenow at a time.How shall I implement this? Kindly suggest me some some Service-...

web-app by Kilo Contributor
  • 3463 Views
  • 6 replies
  • 4 helpfuls

Resolved! How can I remove the "Live Chat" button from Service Portal header

Dear community My organization has implemented the Connect Support plugin temporarily and now after we have deactivated the plugin, the "live chat" button is still visible in the header of the Service Portal website. I would like to remove this butt...

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Armin4 by Kilo Contributor
  • 3793 Views
  • 5 replies
  • 4 helpfuls

How do I copy/clone a knowledge base?

Hello, We are trying to either of these things" 1- Clone our knowledge portal within ServiceNow which contains several knowledge bases. 2- Copy or clone an individual knowledge base to save it with a different name. We read all that we could find in ...

Urdana by Giga Contributor
  • 2884 Views
  • 7 replies
  • 3 helpfuls

Scripted Rest Api response time

Hi Team, Is there any possibility to test response time for scripted Rest API in service now logs? 

lucky6 by Tera Contributor
  • 1461 Views
  • 3 replies
  • 0 helpfuls

Resolved! simple client script is not working in widget???

Hi All,   I am new to the service portal, just started practical learning on it, I am creating a simple custom widget with simple client script as below, getting an error as highlighted in the red color,     Can someone provide me the useful URL/Docu...

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Shantharao by Kilo Sage
  • 2570 Views
  • 6 replies
  • 1 helpfuls

Resolved! How to get Manager's name, email from a contact record?

Hi,  I am trying to write a client script on change of "contact" record, I want to auto populate the fields like manager's name, email address etc. Manager field is a reference to sys_user table.  function onChange(control, oldValue, newValue, isLoad...

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Community Alums by Community Alums  
  • 2453 Views
  • 10 replies
  • 0 helpfuls

How to enable machine translation of knowledge articles

According to the Translate a knowledge article-document, with the correct plugins, I should be able to machine translate knowledge articles. I should be able to machine translate article by a translate link in the article itself, or by creating an au...