integration between servicenow chatbot to other application

Anusha Gorige
Tera Contributor

how to integrate Servicenow chatbot to other applications, if we give anything to chatbot it is automatically appear in other application

2 REPLIES 2

SumanthDosapati
Mega Sage
Mega Sage

@Anusha Gorige 

 

Can you explain your use case on what you want to achieve

Mexiprince
Kilo Sage
Kilo Sage

ServiceNow offers pre-built best practice integrations to get you started and solve for your usecase

Slack, Teams, Facebook etc.

 

  1. Navigate to All > Conversational Interfaces > Settings.
  2. In General Settings under Channels and integrations, click View All.
  3. On the Channels and integrations page, you can see the number of integrated channels and available channels for installation on your instance.
  4. Click the Manage button in the specific channel and navigate to the Settings tab.
  5. Click the view settings button against Contextual Actions.
  6. Select the command record to be changed and update as needed.

 

 

https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/virtual-ag...