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05-07-2025 11:21 PM
HI,
I have two chat buttons for my ESC portal, I need to remove chat icon.
I need the widget one "help desk chat support" Need to remove another icon. Please help me
Thanks,
Deepthi
Solved! Go to Solution.
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05-08-2025 07:51 AM
It means you have 2 bots setup for the ESC portal. So check and deactivate on.
Conversational Interfaces > Home > Add my bot to a portal then check ESC portal and available bots to turn off.
Conversational Interfaces guided setup > Agent Chat setup.. and deactive the desire duplicate bot record for ESC.
All > Service Portal > Agent Chat on ESC turn off the desired bot.
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05-08-2025 07:51 AM
It means you have 2 bots setup for the ESC portal. So check and deactivate on.
Conversational Interfaces > Home > Add my bot to a portal then check ESC portal and available bots to turn off.
Conversational Interfaces guided setup > Agent Chat setup.. and deactive the desire duplicate bot record for ESC.
All > Service Portal > Agent Chat on ESC turn off the desired bot.