how to remove virtual chat button from ESC portal

deepthip2
Tera Contributor

HI,
I have two chat buttons for my ESC portal, I need to remove chat icon.
I need the widget one "help desk chat support" Need to remove another icon. Please help me

Thanks,
Deepthi

 

 

 

deepthip2_0-1746685088963.png

 

1 ACCEPTED SOLUTION

Mexiprince
Kilo Sage
Kilo Sage

It means you have 2 bots setup for the ESC portal. So check and deactivate on.

 

 

Conversational Interfaces > Home > Add my bot to a portal then check ESC portal and available bots to turn off.

Conversational Interfaces guided setup > Agent Chat setup.. and deactive the desire duplicate bot record for ESC.

All > Service Portal > Agent Chat on ESC turn off the desired bot.

 

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/build/service-portal/ta...

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1 REPLY 1

Mexiprince
Kilo Sage
Kilo Sage

It means you have 2 bots setup for the ESC portal. So check and deactivate on.

 

 

Conversational Interfaces > Home > Add my bot to a portal then check ESC portal and available bots to turn off.

Conversational Interfaces guided setup > Agent Chat setup.. and deactive the desire duplicate bot record for ESC.

All > Service Portal > Agent Chat on ESC turn off the desired bot.

 

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/build/service-portal/ta...