Integration of Copilot studio with ServiceNow Knowledge base

[Shruthi1987]

Hi All,

We are planning to perform POC on integration of Copilot studio with ServiceNow Knowledge base (HR, ITSM).

searching for the procedure. Could you please suggest if you know any documentation related to that?

Please help us if anybody already done integration between copilot studio and ServiceNow.

Thank you.

[Community Alums · Accepted solution]

Hi @Shruthi1987 ,

Please watch the video : https://www.youtube.com/watch?v=xRsoHOq4oKA

[FabR]

this was a great video to learn.

However I would appreciate more on configuring the connection.

If I go basic auth route what kind of permissions does the account need? 

Basically what settings on the servicenow that need to be enabled so this can work. Can we be directed tot he proper documenation on that?

[NatsukiO]

@Shruthi1987 -san

@FabR -san
It's a great video!
Can I also integrate with ITSM professional licenses?