Is there a limit to the number of incidents that can be created?

[Issay S_]

Hello community,

I have a customer that is projected to reach 10 million incidents in their total count before the end of this year.  They were wondering what happens when they reach that number?  Does it continue counting upwards with no effect or is there something that they need to do to prepare for this milestone?

[Prasant Kumar 1]

Hi,

I think there is no property defined to limit the number of incidents created in ServceNow.

If I was able to solve your query, please mark my answer correct or helpful.

Thanks & Regards

Prasant Kumar Sahu

[Appli]

Hi Issay

OOB there is no limit set. 

"Number of digits" in the Number Maintenance for Incidents indicates just a minimum number of digits to use after the prefix. If more than 10m-1 incident records are created on the table, the numbers continue past 10m.

Hope it helps

[DirkRedeker]

Hi

Customers asking this question mostly fear the performance of the system at scale.

You can go into a discussion about which areas may be working with the incidents in which way.

There is NO technical limitation to say "Oh, after one million created incidents, the system will stop working".

So, you are welcome to create a high volume of incidents.

Maybe you need to check, on how the customer will work (search, report, group, etc) with those incidents later.

Having that answer, it may become handy, to add additional database table indexes on that table, which makes the searching faster.

For the long run, you already can start NOW, to discuss an archive strategy with your customer, on when they do NOT need these incident records anymore, and free space on your incident table.

Note, that the "TASK" table is below the "Incident" table because "Incident" extends "Task".

ON the other hand, you can "congratulate" your customer to be the best home in ServiceNow, because the more records they have, the better Machine Learning and Predictive Intelligence will work for them 🙂

I really encourage you, to talk about these benefits with your customer. They will benefit from their high volume of records then.

Let me know if that answers your question and mark my answer as correct and helpful.

BR
Dirk

[Ankur Bawiskar]

@Issay S. 

I agree with Dirk.

There is no limitation as such but yes there can be performance impact in terms of the data being showed up.

So better archive the older incidents as having large records might impact GlideRecord and loading of the table list.

Regards
Ankur