Is there any way to selectively make attachment Internal on a case when an agent loads them to a case?

[zag]

Hi guys

Our agents would like to ability to load internal documents to a case. I can probably write an ACL to apply to all documents but that's now what I want. Is there a way have the option to select which ones to make internal at the attachment level?

[Ankur Bawiskar]

Hi,

OOB nothing helps you to indicate attachment is internal or something

check this link for solution

Is it possible to have internal and external attachments?

Regards
Ankur

[Ankur Bawiskar]

@zag 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

[AparnaSahu]

Adding the link to the solution here in case anyone needs it in the future.

https://www.servicenow.com/community/servicenow-ai-platform-blog/attachment-restriction-utility/ba-p...

Thanks and Regards,

Aparna