gs.addInfoMessage not showing up on (government Service) Portal in Before Insert BR on attachment.
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06-25-2025 10:15 PM
This is my code -
As an admin, while on playbook experience on Portal, I can see the addInfoMessage instantly, when needed. But as a constituent, non SNC Internal role, on portal the mesage does not show up instantly, it shows up when the window is refreshed. Below is my code.
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Customer Service Management
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06-25-2025 10:20 PM
so your business rule is running but for snc_external info message is not showing?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-25-2025 10:26 PM
The business rule is running, the attachment uploading is aborted (as I need it to), the alert does not show up instantly, but when I refresh the portal page, it shows up (as a constituent).
As an admin, everything happens, and the alert shows instantly as expected.
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06-25-2025 10:43 PM
you are testing with which user? snc_external?
it's weird
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-25-2025 10:53 PM
sn_gsm.constituent (related to PSDS module). It's an external user role.