Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Issue with decision builder. Error "Could not update the decision"

Arinjay Aherkar
Tera Contributor

Hi,

 

I am facing this issue after I upgrade the instance to Washington DC release. Especially the order management application to 7.0.0 (latest) version.

 

I am trying to set up the conditions in decision builder but it is not allowing me to save it with error "Could not update the decision"

 

Is there any particular reason? I am missing any attribute? I am using only Order Action, Specification Category & product specification as decision columns.

 

Please help !

 

Thank !

Arinjay

8 REPLIES 8

KevinConsultant
Tera Contributor

I got the same error.

Alert level: critical.
Could not update the decision table

 

In this decision table I am using a Reference field, sys_choice.

Is anyone using that reference table also?

schorsch
Tera Contributor

@KevinConsultant
I'm faced with the identical issue (decision table with referencing sys_choice entries), just have opened a ticket in HI because of another bug occuring in this combination (sys_choice entries was deleted after modifiying the decision table) - the last mentioned bug was fixed in decision table builder store app v.26.0.15 - but now I "suddenly" run in the same issue when I click the "Create Draft" button - what yesterday has worked several times without any problems.
Will give an update when I have a fix or any new information regarding the bug "
Could not update the decision table"

schorsch
Tera Contributor

Hi all,
I have now a solution what has worked for me to solve the issue. There exists a so called "delta file" in this table on the instance "sys_decision_delta" - you'll find there a record with the affected decision table's name. When you re-name this record this error message "Could not update the decision table" no longer appears and you can go on with your "work" in the decision table.

Thaks it's working, may i know why this error happen ?