Need to replace the existing Notifications (bell icon) functionality with Announcements.

Shivani5
Tera Contributor

Hello ,

We have a requirement to display Announcements in the notification bell icon section of the Employee Center (ESC) Portal instead of the notifications.

Could you please provide your suggestions or recommended approach for implementing this functionality?

Thank you so much!
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3 REPLIES 3

Ankur Bawiskar
Tera Patron

@Shivani5 

did you check this? you will require separate plugin for this and then it becomes available

Notifications for Employee Center 

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar

We already have a notification bell icon in ESC portal but we need to change the functionality by deactivating the current notification feature and displaying Announcements instead. The notification bell icon should show announcements rather than system notifications.

@Shivani5 

I think you will require customization for this

Announcement has different purpose and the bell notifications has different purpose.

it's better you train your customers about what's the OOTB feature.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader