ITIL users not able to access the case

[PRAGHATIESH S]

Hi,

I have created one record producer to generate CASE record. In the Employee Centre portal submitted the record producer and getting error like " sorry either the data doesn't exit or you don't have access" for ITIL users.

I have added the ITIL to the write ACL also. Still not able to access it.

Can someone help here.

[Ankur Bawiskar]

@PRAGHATIESH S 

Hope you are doing good.

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[Ankur Bawiskar]

@PRAGHATIESH S 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.