JavaScript Error: UXF Shortcuts Issue on CSM Portal During Impersonation

[julianhotte]

I am encountering a UXF Shortcuts JavaScript error when accessing the CSM Portal while impersonating a user. After a few seconds, a pop-up error appears, and the console log shows:
"[UXF Shortcuts]: An error occurred while fetching keyboard shortcuts from server:"
This JavaScript error occurs only when impersonating users on the CSM portal, including those with admin rights. It does not happen when logged in as an actual admin.
I have tried deactivating all keyboard shortcut-related features in the User Features table, including setting glide.ui.keyboard.shortcuts.enabled to false, but the issue persists.
Is this a known issue, and are there any suggested fixes or workarounds?

[ersureshbe]

Hi, Did you try different browsers and expererienced the same issue? If not, can you try with IE, Chrome, Edge, Firefox.

[Piotr Szczepani]

Issue still exists on CSP while using both Chrome 128 and Edge 127 with Xanadu Patch 2.

[GC-Portal-Team]

We are still experiencing the error on glide-xanadu-07-02-2024__patch1-hotfix2-10-03-2024

The related PRB1784826 is more regarding when the Virtual Agent chat is open however this question and our problem relate to just loading the CSM Portal.

Any updates?

[RajiniM]

Hi 
Is this resolved? we are also facing similar issue when we open survey page in employee center portal

Console error

[Piotr Szczepani]

 Info from SN: This problem will be solved in Xanadu Patch 3