Forum Posts
Resolved! Demo data for Install Base
We are implementing CSM. In Newyork there are something new called Install Base. But there are no demo data available for that. Is there a plugin available for that? Or how can we get some set of demo data for install base CSM.
Resolved! Difference between Service Portal (SP) and CSM Portal
Could someone tell me what the difference between Service Portal (SP) and CSM Portal is? Both can be used for offering the front-end interface to External customers with free of charge user account, right? Best Regards, Aki
[CSM] Difference in cost between "snc_internal" and "snc_external" User.
Regarding CSM users, please let me clarify my understanding as below: 1)User with "snc_internal" role is charged, while User with "snc_external" role is free, right? 2)If so, which role should I apply to "snc_external" User in order to make the user ...
Resolved! Deleted Knowledge Articles
Does anyone know if i can recover a possible deleted Knowledge Article. Also if i can find a log of all deleted Knowledge Articles.... As i seem to have "gaps" in my KBA numbers... and they don't appear in Retired, Published or Unpublished! ...
Search sources on Customer Service Portal
Hi - I have added an additional Search source to our CSM portal, "Assets", I went with the default settings and select the search table to alm_asset. Primary display field is model, typeahead is checked, and given it a glyph symbol. I switch to the ...
vRealize Automation Servicenow 2.0 plugin is here
IntroductionThe summer is here the snow is over and the New vRealize Automation Servicenow (vRA Servicenow) plugin is shinier than ever, equipped with quite a few enhancements.For those who are new to that integration we would kindly remind that this...
I am trying to update the case comments when an incident is opened for the case but struggling to get it working!!
I have a requirement to notify a customer via the 'additional comments' in the case record, when there is an incident created for the original case record in CMS using the Service Management Integration plugin.. I have been trying to use a Before In...
Resolved! Service Catalog variable cleared after request submission.
Dear ServiceNow Specialists, I faced the issue with the ServicePortal form. What I wanted is to based on one reference field from cmdb_ci_appl table, auto-populate values in variables on the form. I used Script Include to gather values and Catalog C...
Resolved! How to select Likert Scale data type for Survey Wizard Variable
How to select Likert Scale data type for Survey Wizard Variable - The data types in Survey Wizard are not matching the Survey Questions in Survey. Thanks for the help. Regards, Akash
Resolved! 'New' button is not available in the lookup window of the field referencing to customer_contact table.
When the lookup icon is clicked for any field referencing to customer_contact table, 'New' button is not available despite having 'Create' access to logged in user. It is not available even to system admins. It is available in list view though. Any i...
Not able to attach the files ("Choose File" button is missing)
Not able to attach the files in all the forms (incident, problem, etc) after upgrade from Jakarta to London. Example: If we click on the attachment icon in incident form, not able to find "Choose File" option to browse the file from the system. Kindl...
Create a Task/Survey based on survey response
I've a requirement where I need to create a task/case if the customer satisfaction survey result for a question falls a certain threshold. Any idea where I can start? Thanks
Actual Travel Duration on Work Order Task
In a Work Order Task the agent can: Start TravelStart WorkComplete The actual duration is correctly populated but the time between Start Travel and Start Work is not being populated in "Actual Travel Duration". Should it be or do we right our own BR...
How to improve formatting of bulleted text on Knowledge article form on Servicenow?
Bulletted text does not have a proper indent so that as the paragraph word-wraps the second and subsequent lines of text line up under the bullet instead of under the first letter of the first line of text. Need to give the Bullet style a proper ind...
