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Resolved! Email Notifications Not Working properly

Hi All,I'm having a weird issue, with SNOW notifications, I have created 2 notifications and assigned each of them to a different table one of them is working as expected with no issues and it sends the email to the "Assigned To" when the customer ad...

AlaaSA by Tera Contributor
  • 774 Views
  • 5 replies
  • 2 helpfuls

Service Portal Favorite widget

Hello Community, I have an issue wherein there are two favorite widgets on the portal one on the banner and the other on the Homepage. On the banner widget the catalog items on an individual level (as shown in the screenshot below) are saving.whereas...

ShakshiKedia_3-1668927887588.png ShakshiKedia_1-1668926538189.png ShakshiKedia_2-1668927688130.png

Resolved! list edit

I have written few client scripts and BRs on the form view for two fields ,in which one field is read only integer(count) and the other is choice (reviewer),so depending upon the state field the reviewer and the count values will change.for one state...

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Resolved! Am unable to capture the image in update set

Hi, How to capture image from notification in update set, i have capture and updated set and committed in another instance but the image from the notification is not visible after commiting the update set. please suggest sid 

Service portal CSM - default language when not connected

Hi everyone !I'm actually trying to set French as default language, when users arrive on my CSM portal.I've set glide.sys.language system property to FR, but the Service portal page stays in english, as you can see in attached picture...Does anyone k...

Populate value to a new field using BR in existing records

Hi Good day! I would just like to ask how to use business rules in populating a value to a new field?I already added a new dictionary entry/column in the xxx table. and created a BR with the ff script.current.xxx_column = current.assignment_group.get...

G_30 by Tera Contributor
  • 786 Views
  • 3 replies
  • 0 helpfuls

Sending reminder email a day before based on a field

Hi,I have a requirement where I need to send a reminder email a day before based on "end date" field. If the field has today's date it should send an email to yesterday. Thanks in advance..

lucky6 by Tera Contributor
  • 490 Views
  • 2 replies
  • 0 helpfuls