Resolved! Role for editing mobile phone number on user profile
I'm sure this may be common knowledge to some but I am unable to find the answer. What role is required to be able to update the mobile phone number on my user profile?
Forum Posts
Display my Partner/Customer Cases on OOB CSM Portal
Hi Guys, I am exploring the Standard CSM Portal an a dev Instance.I have setup a contact "Thomas Müller" his Account is "ITEM Kunden Account Nr1" and he has the role"sn_customerservice.customer"The CSM Portals shows as expected all cases of his accou...
How to see Rest API logs with record data
Hi,Through REST api we are sending records to third party ..how to check which records are passed through api.Thanks in advance..
how to make the choices red and green in a select box variable
I a select box there are 2 variables ie: red, green choice: red - should have the background color redchoice: green- should have the background color green I attach the picture of that variable. Please help me to do this.
Resolved! How to redirect to the recommended browsers when the portal is accessed from a non-recommended browser
Hello everyone, We recognize that the recommended browsers for ServcieNow are as follows.・ Google Chrome (from the latest version to the release version two years ago)・ Microsoft Edge (from the latest version to the release version two years ago)・ Fi...
Automatic task creation on case table
When the case ticket is created.Two tasks are created automatically i.e 1)task 1:Default 2)task 2: Early When the task 2 is closed with incomplete status, then another two tasks gets created automatically3)Task 3 : Remedy4)Task 4: Default when the ta...
Timeline data is not displaying on case form.
HiCan anyone describe here detailly, like what configurations needs to be done for displaying the timeline data on the case form. As for me timeline data is not displaying on the case form.(Case Module)Thank you
How to add a skill to a case using Skill Determination Rules
Hello everyone, so we just installed the skill determination plugin and we would like to automatically add a "Ambassador" skill on our cases if the contact is an ambassador without using a business rule. Is it possible to do this or if we need to con...
Resolved! OVERRIDE the normal task dictionary entry to make the Number field to be read only on cases?
I'm currently doing the CSM simulator, and I am stuck on this task. When I go to select the Case table it isn't an option.. "ABC Corp requires some modifications to the baseline Case form. They would like to have fields for Category and State added ...
Problem in configuring CSM Agent Workspace
Dear -I need to do poc to configure Configure Agent Workspace and allow users to log in and work on cases.I have created workspace url using UI Builder directly. As and admin I can see data but when I am impersonating as a user I don't see anything p...
Resolved! How to split the field values on client script
Hi Team,I have created one field which contains (',') seperated values like 123,456,789 and want to display the values in below format through onload Client script in the same field.123456789Thanks in advance
Automatic Case Assignment by Matching/Assignment Rules
Hey all, Trying to set up automatic Agent Assignment for Cases based upon criteria set in Matching/Assignment Rules. Been looking through the documentation, but haven't figured out the trick for making it work (docs makes it sound like automatically ...
Use the Contact and User Table to Create a Case
Hello! We are currently setup to create a case using the contact table but is it possible to pull from both the contacts and user table? Thank you,James
Methods to verify Email in ServiceNow
Hi Team, Is there any external source which provides us the list of verified domain ,through which we can integrate ServiceNow. Thanks, Karan
