JavaScript Error: UXF Shortcuts Issue on CSM Portal During Impersonation

julianhotte
Tera Contributor

I am encountering a UXF Shortcuts JavaScript error when accessing the CSM Portal while impersonating a user. After a few seconds, a pop-up error appears, and the console log shows:
"[UXF Shortcuts]: An error occurred while fetching keyboard shortcuts from server:"
This JavaScript error occurs only when impersonating users on the CSM portal, including those with admin rights. It does not happen when logged in as an actual admin.
I have tried deactivating all keyboard shortcut-related features in the User Features table, including setting glide.ui.keyboard.shortcuts.enabled to false, but the issue persists.
Is this a known issue, and are there any suggested fixes or workarounds?

11 REPLIES 11

We can confirm that the error is gone with update to Xanado patch 3.

Also confirming on this end that Xanadu Patch 3 has resolved this.