Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

KCS Consortium Recommendations

poorani126
Tera Contributor

‎01-02-2024 10:29 PM

Does KCS Consortium recommend giving knowledge article editing rights to its ownership group members

0 Helpfuls
  • 599 Views
1 REPLY 1

shloke04
Kilo Patron

‎01-02-2024 11:22 PM

Hi @poorani126 ,

 

Based on my readings in community forums, Consortium actually recommends not having people publish/edit articles until they've reached a certain competency. 

 

Have you explored the below articles on the best practices recommended:

https://www.servicenow.com/community/knowledge-managers/functional-differences-between-servicenow-s-...

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0727818

https://www.serviceinnovation.org/kcs/?kcs-redirect

https://library.serviceinnovation.org/KCS/KCS_v6/KCS_Principles_and_Core_Concepts

https://library.serviceinnovation.org/KCS/KCS_v6/KCS_v6_Practices_Guide

 

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke
0 Helpfuls