I've successfully set the default font and size for creating Knowledge Base articles to Arial 12 in the Article body field. When using "Create an Article" or "Create New," the default font appears as Arial 12 as expected. However, when importing articles, the font defaults to Verdana 8pt in the Article body, despite the settings.
Since we frequently import Word docs to create KB articles, it’s important that the imported content also reflects Arial 12 by default. Any thoughts? Thank you in advance!
