CSM case task status

[Hafsa1]

Not able to change the status of the csm case task(sn_customerservice_task) and "assigned to " user . getting below error:

Part of the query on sys_user_grmember has been ignored because of insufficient access for 'query_match' operation on sys_user_grmember.group

Part of the query on sys_user_grmember has been ignored because of insufficient access for 'query_match' operation on sys_user_grmember.user

Also , not able to do it from admin, its reverting to previous status.

[Tanushree Maiti]

Hi @Hafsa1 

This error is coming  because the user lacks specific Query ACL permissions required to filter the Group Member sys_user_grmember table.

Create the ACL for Group Field

• Type: record
• Operation: query_match
• Table: Group Member [sys_user_grmember]
• Field: Group
• Roles: Add sn_customerservice_agent (Add role as per your requirement and assign that role to the user).

Create the ACL for User Field

• Type: record
• Operation: query_match
• Table: Group Member [sys_user_grmember]
• Field: User
• Roles: Add the same roles as above

[Hafsa1]

@Tanushree Maiti  I checked in list view, it is showing correct status to which I updated. But on form it is always showing as "open" no matter to which status I change