Knowledge base article access

Chris Petrone
Tera Expert

‎10-24-2024 03:23 PM

Is there a way to grant access to a KB article, if the article has read access to a specific group, but the Knowledge Base that the article is published in is locked down to other groups?

 

Ex: 'Knowledge Base' is given Can Read to group A and group B

Article in Knowledge Base is given Can Read to Group C.

Group C cannot see article because they are blocked at the Knowledge Base level with can read.

 

Is there an override property that accomplishes access to a KB article if Can Read is given at the article level, but not at the KB level.

Labels:
0 Helpfuls
  • 624 Views
1 REPLY 1

Runjay Patel
Giga Sage

‎10-24-2024 11:21 PM

Hi @Chris Petrone ,

 

Yes, you can do this.

You can create or modify an ACL for the article that specifies who can read it, effectively overriding the broader KB-level access restrictions.

 

 

Create or Modify ACL for the Article:

  1. Navigate to System Security > Access Control (ACL).
  2. Create a new record or modify an existing one for the specific article.
  3. Set the operation to "Read" and define the conditions under which users can access the article.
  4. Ensure the conditions are set so that users can access the article even if they lack the necessary KB-level permissions.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
LinkedIn: https://www.linkedin.com/in/runjay
YouTube: https://www.youtube.com/@RunjayP

-------------------------------------------------------------------------

 

 

0 Helpfuls