Knowledge Base file formats

[dave1964]

We are trying to set up articles using existing documents and importing them however we cannot import many formats including PowerPoint, Visio, Excel and even PDFs. Is there a way to add these, such as the SYSTEM UI > Embedded Objects, and if so what do we complete in the required fields; CLSID, Embedded Type, Codebase & Pluginspage or do I need to look elsewhere?

[parag-mone]

Hello Dave,

Please take a look at the whitepaper Importing Articles into Knowledge Base This document outlines possible options to import Knowledge Articles.

I don't think you can import PDF, VISIO directly into the Knowledge Article, one option is to attach these different types of files to the knowledge article.

Thanks,

Parag Mone

[dave1964]

Hi Parag,

Thanks for your help, I have read the whitepaper but was hoping we could import/edit existing document formats so if this is not possible we may need to continue to hold our Knowledge Base out of ServiceNow, which would be a shame… Will hold out to see if I get any other responses but will mark your reply as helpful when I can get back in to the community.

Regards

Dave

[AndyDede]

Hi Dave/Parag,

Does it still remain the case that  *.doc and *.docx remain the only file types that can be directly imported into ServiceNow knowledge Bases? Or has there been any enhancements made to this feature of the platform ?

kind regards,

Andy